HUC (Health Unit Coordinator) - Med Surg

POSITION SUMMARY:

To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by organizing unit activities, coordinating and relaying information to health care team members, patients and families in an accurate and timely manner.

PRIMARY ACCOUNTABILITIES:

Quality/No Harm:

• Demonstrates accurate order management and communicates vital information to the appropriate staff.

• Maintains a clean and safe environment.

• Orders received are initiated in a timely manner.

• Utilizes Health First computer systems with regards to order management.

• Maintains Teletracking on the nursing unit with appropriate accurate information.

• Maintains Patient chart.

• Demonstrates knowledge of computer downtime procedures and maintains only most current forms

• Facilitates response to call lights within a timely manner.

• Demonstrates SuperUser ability with computer software applications.

• Participates in orientation of associates.

• Admits, discharges and transfers patients in a timely manner.

• Demonstrates effective telephone etiquette. Facilitates telephone communication between licensed staff and physicians.

• May have limited access to authorized medication storage areas as needed to perform assigned duties.

• Responds to visitor/patient emergencies appropriately according to department/facility standards.

Stewardship:

• Demonstrates and/or makes suggestions toward the positive financial performance of the unit.

• Uses and cares for equipment and supplies economically.

Customer Experience:

• Provides service to patients and families with sensitivity and respect for their needs.

• Maintains patient's current demographic information.

• Coordinates appointments and transportation as needed for patients.

• Contributes to the patient experience as evidenced by positive patient satisfaction scores and HCAHP scores for department/medical center and/or written compliments by patients/others as well as consistent performance of purposeful hourly rounding and bedside shift report.

• Supports the Health First Philosophy.

QUALIFICATIONS REQUIRED:

• High school diploma or equivalent.

• Must hold current AHA BLS Healthcare Provider Completion Card prior to start date and maintain.

• Previous experience in a healthcare setting.

• Knowledge of medical terminology preferred.

• Basic knowledge of computer hardware and software.

• Must be able to speak/understand the written and verbal instructions of the English language.

PHYSICAL DEMANDS:

• Manual dexterity required for computer work.

• Visual acuity and hand eye coordination to perform various tasks.

• Ability to speak and articulate clearly.

• Ability to work extended hours and vary work assignments and work hours as necessary to perform assigned tasks.

• Ability to meet additional demands as defined by the department

MENTAL DEMANDS:

• Must have ability to work in often stressful environment with patients/families at various ages and levels of understanding.

• Must have ability to concentrate on multiple priority activities.

• Must have ability to respond appropriately to life threatening situations.

• Must have critical thinking and problem solving skills.