Hub Technician Operator

Technician Operator Responsibilities --

• Responsible for the preparation and maintenance of United Tote equipment.

• Repair, maintenance, and cleaning of the betting terminals.

• Equipment installation and tear down.

• Stocking of ticket paper on betting lines.

• Unloading of ticket stock from freight trucks.

• Labeling, packaging, shipping, and re-ordering of spare parts.

• Loading and unloading of equipment on company or freight trucks.

• Maintenance and repair of the infield or auxiliary display boards.

• Perform minor repairs on terminal components, test components, correctly package components for shipment and order replacement components.

• Develop wiring and soldering skills.

• Understand how the terminals communicate with the Tote system.

• Develop an understanding of the different wagers offered and be able to answer questions relating to the different wagers.

Hub Operator Responsibilities --

• Creating a positive customer experience by professionally, accurately and efficiently answering, documenting and resolving incoming calls from customers with questions and/or requests for assistance in troubleshooting of communication equipment, racing software and betting terminals.

• Proactively monitor error logs, system alerts, and communication networks and report errors per guidelines including escalation based on established protocols.

• Maintain racing calendar and details for all global pari-mutuel race track events in race schedule system, including validating the accuracy of data.

• As part of the final step in quality assurance process, perform user acceptance testing for new tote software versions.

• Efficiently and accurately complete system configuration requests as assigned.

• Act as a project team member for assigned projects.

Qualifications:

• Required

• Must be at least 18 years of age with a High School diploma or GED.

• Ability to obtain racing licenses as required by state law and pass a background check.

• Proficient with Microsoft Office, especially Outlook, Excel and Word.

• Passionate problem solver with excellent trouble shooting skills and can-do attitude who can maintain a calm demeanor in stressful situations.

• Independent self-starter with proven self-motivation and the ability to work professionally and collaboratively with others.

• Excellent verbal and written communication skills and ability to manage multiple or competing priorities with a proven ability to pay close attention to the fine details.

• Ability to work a flexible schedule including evenings, weekends and holidays as needed.

• Must be punctual and have reliable transportation.

• Preferred

• Associate's or Bachelor's degree

• Some experience with configurations of consoles, routers, port servers, switches and printers.

• Some travel may be required.

Physical Demands:

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a) While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.

b) Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.

c) This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.

d) The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.

e) The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.

f) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.