HTM Dispatch & Support Associate

Mayo Clinic Rochester , MN 55905

Posted 2 months ago

City

Rochester

State

Minnesota

Telecommute

Yes

Department

Healthcare Technology Management

Why Mayo Clinic

Seeking candidates to fill a Dispatch & Support Associate position within Healthcare Technology Management.

Diversity and inclusion are integral to Mayo Clinic's mission to provide excellent, culturally relevant care in a welcoming environment to patients from a wide variety of backgrounds and creating an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. This commitment to diversity is woven into the fabric of Mayo Clinic - we embrace these values as we serve our patients, employees, students, suppliers and communities.

Position description

The person in this position will be a point of contact for people contacting HTM for information or equipment maintenance support. The person will be responsible to assist the caller directly or by escalating the issue promptly to the appropriate person in HTM.

The person will document important information from the interaction according to division procedure and then follow-up to ensure the issue was resolved. The person must have good verbal and written communication skills and be able to understand and accurately relay technical information to service technicians, equipment vendors, and others. The person must have good customer service skills and use those skills to create a friendly and effective interaction with the customer, fellow employee, or vendor.

The Dispatch and Support Technician will support the division in a number of ways including entering data into the computerized maintenance management system (CMMS), opening and closing work orders, and by updating and maintaining and accurate equipment inventory. The person will run queries in the CMMS, provide standard reports to customers and managers, and monitor dashboards that may indicate a problem.

The person will assist in the development of a knowledgebase and use the knowledgebase when assisting customers or triaging service calls. The person will use spreadsheets, graphs, charts, and other applications to analyze and present data to customers, managers, and technicians.

Qualifications

H.S / GED and 4+ years' experience in a technical or call center environment, or an Associate's degree or higher with 2 years' experience in a technical or call center environment.

Additional qualifications

Good computer skills with using Microsoft Office products. Able to spend considerable time on the phone and/or entering data into a computer.

Available for on call support and the ability to work after hours on occasion. Able to work fulltime in a Rochester location, and/or telework or telecommute as business needs change.

Exemption status

Non-exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $22 per hour.

Benefits eligible

Yes

Schedule

Full Time

Hours / Pay period

80

Schedule details

Routating shifts Monday - Friday

On-Call Rotating Shifts

Weekends/Holidays

Site description

Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Category

Support Services

Career profile

Healthcare Technology Management

Job posting number

145027BR

Recruiter

Karissa Wirt

Equal opportunity employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.



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HTM Dispatch & Support Associate

Mayo Clinic