HR Technology Associate Analyst

JOB OVERVIEW:

The HR Technology Associate Analyst supports HR clients in maximizing the return on HR technologies by ensuring that HR systems deliver the designed processes, reports, and service levels that meet or exceed user requirements. In partnership with various members of the HR Technology team, the Associate Analyst reviews system needs and assists in the design, testing, and implementation of new programs, information systems, processes, and applications.

Additionally, the HR Technology Associate Analyst assists process owners with process administration, ensuring data integrity, testing system changes or upgrades, conducting user training, developing, and distributing reports, and analyzing data for process improvement opportunities. The Associate Analyst also plays a key role in ensuring compliance with Darden's Systems Architecture Standards (SAS) by aligning all activities with these standards to maintain a consistent and high-quality technology environment.

ROLES AND RESPONSIBILITIES:

System Administration and Support:

• Provide comprehensive system administration, production, and user support for HR Technology.

• Monitor system performance, research, and resolve problems, address errors and flaws, and perform scheduled activities to ensure seamless operation.

User Documentation and Training:

• Develop and maintain user procedures, guidelines, and documentation, including job aids and training materials.

• Communicate system or process changes effectively to users with varying levels of technical knowledge.

System Upgrades and Quality Assurance:

• Assist in the review, testing, documentation, and implementation of system upgrades or patches.

• Ensure quality assurance by creating test scripts and executing thorough testing.

System Configuration and Coordination:

• Use in-depth software knowledge to suggest system configuration changes.

• Coordinate with HR Systems and IT teams as necessary to implement these changes.

Reporting and Query Services:

• Maintain and support the generation of reports and queries using appropriate reporting tools.

• Assess process and system effectiveness, ensure regulatory compliance, and provide valuable information to management.

REQUIRED TECHNICAL SKILLS:

• 3+ years of experience supporting an enterprise HRMS such as PeopleSoft

• Experience presenting technical information, explaining system concepts, providing instruction, and coaching in a user-friendly manner

• Experience with report development and data queries (e.g., SQL, DLW, PS Query)

• Thorough knowledge of Microsoft office tools, especially Excel, Word and PowerPoint

REQUIRED EDUCATION:

• Bachelor's degree required

OTHER KEY QUALIFICATIONS:

• Strong interpersonal and communication skills with all levels of management

• Proactive, customer service orientation and experience managing customer expectations

• Ability to set priorities and forecast needs

• Ability to handle sensitive information confidentially

• Ability to work on multiple projects at once in a rapidly changing, fast-paced environment

• Ability to work in a collaborative and matrixed team environment