In this role, you will be directly responsible for the technical administration and management of various HR systems primarily Learning Management and Performance. This role contributes to the success of the HR Technology department and our support of the firm by building innovative business and technical requirements, system configuration, and analytics for HR Systems and other technology. This position will also assist with a variety HR related projects, supporting our evolving processes, systems and business infrastructure including PeopleSoft HRMS and Learning Management.
Essential Duties and Responsibilities:
Maintain and support Learning Management system setup and configuration including compliance training administration.
Maintain and support Oracle Cloud Talent Management system configuration.
including performance management, career development, talent assessment and succession planning
Serve as a subject matter expert on the Learning Management system.
Coordinate all testing processes and tasks including creating a test strategy, test scripts, and test execution.
Strong talent and learning business process understanding a plus.
Develop technical reporting requirements and create reports as needed.
Develop and deliver reports and dashboards by thoroughly investigating user requirements.
Serve as point of contact and as a liaison to application vendors regarding installations, server maintenance, licensing and upgrade issues.
Serve as key technical resource in troubleshooting system problems while assuming ownership of problems to resolution.
Respond and resolve to escalated tier 2 issues for the Learning and Performance Management System.
Effectively manage communication between end users, vendors, and IT to solve problems quickly.
Maintain current description and documentation of application configuration, including tracking and documenting any changes to environments.
Maintain currency in systems administration practices and techniques.
Train users and provides support/service as needed.
May provide project management support for smaller projects across HR Technology functions
Consult with internal HR customers to identify, analyze, refine and document business requirements.
Perform other duties and responsibilities as assigned.
Minimum of a Bachelor's degree and a proficient understanding of the principles in one or more functions of the position with a minimum of three (3) years' experience required OR an equivalent combination of education, experience and training.
Experience with Learning Management software systems preferred.
HR systems administration experience is preferred.
Skills in installing, maintaining, and upgrading application software required.
Ability to identify, troubleshoot and escalate application problems required.
Experience with talent processes including career development, talent assessment and succession planning a plus.
Strong excel and data analysis skills are required.
Strong communication and collaboration skills are required.
Raymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm