Works to deliver day-to-day objectives
with significant impact on achievement
of results for the job area.
Work consists of tasks that may not be
Works independently under limited
supervision. May be required to apply
discretion within broad operational
boundaries and procedures.
Responsible for making minor changes
in systems and processes to solve
problems or improve effectiveness of job
area. Expected to independently
propose solutions to problems for
Problems and issues faced are general,
and may require some analysis to
understand and resolve.
Communicates with contacts typically
within and outside the job area on
matters that involve obtaining or
providing information on matters of
moderate importance to the job area.
Explains practices, procedures and
policies to reach agreement.
Responsible for providing guidance,
coaching and training to other
employees within job area.
Requires broad knowledge of
operational systems and practices
typically gained through extensive
experience and/or education.
Typically, requires minimum of 5 years
of experience. May require vocational or
technical education in addition to prior
Blue Shield Of California