HR Solutions Center Representative

JB Hunt Lowell , MA 01850

Posted 5 months ago

Job Opening ID:
00323361 HR Solutions Center Representative (Evergreen) (Open)

Job Title:

HR Solutions Center Representative

Department:

Operations

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Shift:

Job Description Summary:

Company Overview:

Fortune 500 experience. Career development.

Nationwide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry.

From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

Our corporate culture is the perfect example of a friendly, yet professional, work environment. Our strength lies in our employees who empower each other to build a cohesive work family.

Our solutions are your opportunities. What's your next move?

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Job Description:

The HR Solution Center Representative provides excellent customer service for company employees by answering general questions regarding Group Benefit Plans, Company Policies, and other areas of Human Resources. They act as a bridge to connect employees with available HR Resources to facilitate problem resolution.

The successful candidatefor this role will:

  • Provide accurate information to employees with questions on HR related topics.

  • Accurately document HR Solution Center call activity in the HR Call Tracking Database.

  • Assign HR Call Tracking Database entries to the appropriate party, when an activity requires follow up.

  • Meet acceptable standards of call center metrics, such as hold time, length of call, transfers, and unavailable time.

  • Promote positive communication with all internal and external customers

  • Any and all other tasks assigned by management for which the employee is qualified and abele to perform with or without a reasonable accommodation



Qualifications:

What does it take to be considered?

  • High school diploma or general education degree (GED);

  • 7-11 months related experience and/or training; or equivalent combination of education and experience.

  • Preference will be given to applicants with prior experience in a call center environment or previous HR experience.

Preferred Qualifications:

Qualifications:

Education:

Language:

Work Experience:

Certifications:

Competencies:

Communication, Creativity (JBH Rating Scale), Customer Service, Decision Making & Problem Solving

Responsibilities:

Company Overview:

Fortune 500 experience. Career Development.

Nation-wide opportunities. We are J.B. Hunt.

Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!

J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry.

From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."



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HR Solutions Center Representative

JB Hunt