HR Shared Service Coordinator

UFP is constantly changing, growing and advancing. Whether you are recruiting the newest employee, implementing new programs to retain current employees, or finding the best benefits, our human resources team has a role for you!

Job Summary

The HR Shared Service Coordinator is primarily responsible for providing user assistance, education, and support related to HR systems, and business processes. Coordinators will log and track calls to look for areas to improve HR process training and reference guide materials and will be responsible for updating such documentation. This position will also serve as a help desk for basic HR policy information and will work to resolve or escalate issues as needed. They work under general supervision; rely on experience and judgment to plan and accomplish goals and require a certain degree of creativity and autonomy to perform the job.

Principal Duties and Responsibilities

• Promptly respond to employee queries over the phone and via email.

• Assess employee questions to determine nature of problem and walk the individual through problem-solving process to resolve the issue(s) or escalate to higher levels of technical/functional support

• Provide direct technical support for incoming queries and issues related to Workday and Workforce applications

• Communication with stakeholders: keeping them informed of progress and notifying them of impending changes or resolution

• Provide system training to new administrators and managers on an as needed basis

• Work with the various HR functional areas and the IT help desk to ensure escalated requests are routed to the proper resource in order to be resolved quickly and efficiently

• Stay current with HR system information, changes and updates

• Be familiar with Company Personnel policies and administrative procedures

• Provide input to HR Shared Service Manager of key issues faced by employees so that adjustments can be made to existing training materials or aid in the development of new training materials

• Performs other duties as assigned

Qualifications

• Excellent verbal and written communication skills.

• Excellent interpersonal and technical support skills.

• Excellent organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals.

• Ability to keep information confidential.

• Proficient with Microsoft Office Suite or related software.

The Company is an Equal Opportunity Employer.