HR Service Center Coordinator

Bright Horizons Watertown , MA 02472

Posted 4 months ago

Job Description:

Are you interested in a growing a career within Human Resources? Do you have a passion for helping others? Would you like to join a highly collaborative and solutions-oriented team that prides themselves on providing world-class customer service? If so, our new HR Service Center Coordinator opening may be the perfect fit for you!

As one of our HR Service Center Coordinators, you will provide direct support via phone, email, chat, and case management system to Bright Horizons employees to address their questions and concerns relating to Human Resources policies and procedures. Our goal is to facilitate and improve the end-user experience by direct resolution of issues all while providing the best possible customer service! Do work that matters at a company that offers more!

What you will be doing:

  • Provide customer centric, accurate, and efficient resolution of issues and inquiries through multiple channels (i.e. phone, email, chat, case management).

  • Provide initial contact and support for customers dealing with sensitive and confidential information relating to HR issues and escalate to HR Service Center Specialist, Human Resource Business Partner team, or directly to Center of Excellence as appropriate.

  • Performs administrative transactions, audits and in some cases, data maintenance of HR Data.

  • Identify, research, troubleshoot, and provide guidance to employees through assessing their level of understanding and where appropriate increase their self-sufficiency by educating them of self-service support options.

  • Continually utilizes knowledge management tools and contributes new, revised or updated information to maintain accuracy and consistency in knowledge in support of customers.

Job Requirements

  • 1-2 years customer service experience; and/or a college degree with a major in Human Resources, Communications, or Business.

  • Strong interpersonal and customer service skills, with the ability to exhibit patience, empathy, and positivity.

  • Requires the ability to resolve problems through email as well as over the phone and the ability to assess the severity of the problem and escalate when appropriate.

  • Working knowledge of Microsoft Office Suite products: Excel, Word, PowerPoint, etc.

  • Bi-lingual helpful; but not required.

  • Previous experience or ability to work with diverse teams.

We have been consistently named one of FORTUNE's "100 Best Companies to Work For," we enable you to take your career to the next level by offering you more. Access to on-going professional development and career advancement opportunities Enhance your well-being with extensive benefits including 401(k) with a company match, health insurance offerings, employee discounts, and more Join an award-winning team of: FORTUNE's "Best Workplaces for Diversity", FORTUNE's "Best Workplaces for Women", 2018 Denver Post Top Workplace, and a 100% Score on HRC Corporate Equality Index

Additional Information

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW.

Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Having technical issues with your online application? Contact us at bhrecruit@brighthorizons.com or 855-877-6866.


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HR Service Center Coordinator

Bright Horizons