The HR Operations Manager is an integral part of a team that supports HR and the business in a strategic and hands-on role, which will assist in creating a high-performing organization. The role entails delivering on project initiatives, providing great internal client support, driving HR functional excellence, focusing on continuous process improvement and handling ER administration. This role partners with HR team members and leaders across the business to optimize our people programs through the creation of metrics, reporting and best practice processes, while leading through influence to make improvements happen within our large, complex organization. It is a multi-disciplinary position that requires project management skills, human resources experience, appreciation and understanding for technology and the ability to use data to inform business decisions. This role will report to the Director of People Strategy and Employee Relations.
Specific Responsibilities Include:
The core responsibilities fall into three distinct areas:
Employee Relations Process Improvement & Managing Data (Metrics)
Develop and modify process improvement workflows for key ER processes on an on-going basis (such as Reductions In Force and Immigration)
Summarize and translate report data into organized and actionable content to drive strategic decision making (such as ER case management data and exit interview trends). Sharing these insights with the relevant HR stakeholders and Business Leaders.
Create dashboards for ER Consultants to use as part of their on-going dialogue with clients and using that data to drive business decisions.
Employee Relations Project Initiatives
Partner with our immigration counsel to develop and roll out an immigration policy and any associated training. Partnering with our immigration counsel, create and conduct training for our immigration policy, program and procedures.
Maintain and update the Employee Relations page content on our company intranet site (SharePoint).
Project manage our Employee Relations roadmap to ensure the ER team is on track to deliver on critical ER initiatives.
In conjunction with the rest of the ER team, take on new or ad hoc projects, as necessary.
Employee Relations Administration/Support
Provide guidance to people leaders requesting immigration sponsorship for new hires and current employees, gather appropriate information and documents for sponsorship, ensure accuracy of information submitted to outside immigration legal counsel, coordinate the signing of appropriate documents, and function as the institutional representative in all aspects of the permanent residency sponsorship process.Manage and administer/support the end to end Reduction In Force process across the enterprise, including but not limited to preparing paperwork and notification packets, keying in employee data into Oracle, generating reports and maintaining RIF related files/folders.Ensure any ER related and ad hoc invoices are paid in a timely manner through our invoicing system (Concur).
Ensure all employees remain compliant by conducting a weekly course audit in our Learning Management System.
Bachelor's degree required
5 years of relevant program/project management and human resources experience
Experience leading cross-functional projects and programs
KNOWLEDGE and SKILLS:
Ability to synthesize data into actionable insights
Ability to work collaboratively to ensure ER initiatives are delivered
Strong organizational and planning skills
Strong interpersonal and communication (verbal and written) skills
Knowledge of key HR principles and company policies
A strong solutions orientation
Must have technical ability to interpret data
Must have the desire and aptitude to learn about technology and its uses to achieve HR goals
The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvement
The ability to be comfortable with fast paced operations and not be afraid to "roll up your sleeves"
Being an enthusiastic team player with a strong drive to create a positive work environment
Strong client service focus
The ability to manage multiple priorities simultaneously
Bias for action, strong work ethic, and desire to achieve excellence
Must be able to interface at all levels of the organization
Passion for delivering innovative solutions and process improvement
Blue Shield Of California