HR Operations Specialist- HR Service Line- Full Time

Position Summary:

As an integral part of HR operations, provide comprehensive and professional support to our caregivers, management, and HR partners. Utilize excellent customer service skills while providing accurate and timely responses to inquiries and requests. Conduct varied transactional and related Human Resources functions while maintaining necessary confidentiality of information.

Education, License & Cert:

Associate or bachelor's degree in a related field preferred. High School diploma or equivalent required.

Experience:

A minimum of 1 year of Human Resources or clerical work required.

Computer skills, Microsoft Office software experience required (i.e. Excel, Word, PowerPoint, etc.). Must possess excellent communication skills, customer service skills and have the ability to multi‐task and prioritize work in accordance with changing deadlines.

Experience in a healthcare and/or human resources department highly desired.

Essential Functions:

1.Provide online phone coverage, respond to email inquiries, help desk tickets, and escalate complex HR issues to subject matter experts according to established service guidelines.

2.Delight our caregivers and other internal/external customers with exceptional customer service by promptly addressing inquiries and fulfilling needs.

3.In addition to addressing inquiries and addressing caregiver HR related needs, perform a variety of transactional HR operations tasks, which may include:

• Greeting applicants, caregivers and walk-in guests and answer inquiries and/or provide assistance.

• Assisting with Badging requirements.

• Explains how to make Inputs into Oracle Help Desk for customers calling or using ticketing systems.

• Maintaining accurate data in Oracle Cloud as required.

• Ordering office supplies for Human Resources.

• Processing invoices/requisition requests and relocation invoices/requests.

Other Duties:

• Assist with and/or carry out special projects, often of a highly confidential nature.

• Propose new procedures to enhance the efficiency of HR operations and to improve the overall caregiver experience.

• Performs other duties as assigned.

updated 6-3-24