HR Manager (Tampa Based)

Wherever you find ambitious companies investing in their people, you'll find Learning Pool

Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain to produce positive, long lasting outcomes for our customers.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe, North America and Asia. We take great pride in our shared work and are committed to building great software in a sustainable way.

So if you've got what we're looking for and the desire to join a team that values creativity and empowerment, then get in touch.

About the role

We are excited to be adding a HR Manager to our HR team in North America. It takes a team of talented values-driven people to deliver our award-winning products and services, and the HR Manager will be central to ensuring that we have an engaged team of talented people with the resources and structure to allow them to do their best work.

The successful candidate will play a significant role in executing the strategic business plans. Using your knowledge and experience of human resource practice, you will act as a trusted partner to the Learning Pool team ensuring that HR policies, processes, projects and strategies are delivered in a way that reflects our culture and values. This hands-on role is instrumental in helping to build a high performing and engaged team across the business.

For more information about our benefits and why you should join learning pool, read more here: https://learningpool.com/why-work-for-learning-pool/

Location: Hybrid based out of Tampa, Florida.

What you will be doing

Roles and responsibilities include:

• Leading the Americas based HR function, providing support to team in the USA and Canada.
• Contributing to the HR strategy and planning to ensure alignment to the business strategy and goals
• Designing and developing HR policies, procedures and initiatives that strive to be best in class with Learning Pool as exemplars of HR practice that goes beyond legal compliance.
• Partnering with stakeholders across the business to ensure effective planning and confident execution of HR initiatives
• Acting as a subject matter expert on HR issues for managers and the wider Learning Pool team, providing advice and guidance as well as coaching and mentoring.
• Providing hands on support for investigative, disciplinary, grievance, ill health and related matters.
• Handling time-sensitive deadlines with a high degree of attention to detail, dealing with confidential and sensitive information appropriately.
• Promoting positive employee relations, open communication, a sense of cooperation and tolerance; making a positive impact on how team members experience organizational change
• Generating data as required for management information and compliance (e.g. statistical analysis, management reports) and use this data to identify trends and inform decisions accordingly
• Supporting M&A activity, specifically taking a lead role with people integration post acquisition
• Providing administrative assistance as required e.g. maintenance of HR systems in relation to new joiners, internal changes and leavers, assist in opening of new Tampa office location.

Who we are looking for

The successful candidate will demonstrate:

• A proven track record: You will have proven experience as a Human Resources leader, with experience of handling complex employee relations issues, in a fast growing business
• Leadership: You will have experience of managing HR professionals, encouraging continuous professional development and facilitating team knowledge and skills growth.
• Legal understanding: You will understand the legal framework which underpins HR policies such as performance management, recruitment and selection with experience of applying this knowledge in North America
• Commercial acumen: You will have a clear understanding of the business impact of effective HR practice
• Excellent partnering skills: You will be able to assess what is happening in the wider business, listen carefully to stakeholders and translate needs, providing guidance and expertise on the approach to achieve results
• Communication skills: You will have the confidence, knowledge, and skill to facilitate broad-ranging conversations with a range of internal and external stakeholders
• Technical competence: You will be comfortable using various technology such as HR information systems, Microsoft office tools and Google suite.
• Exceptional organizational skills and keen attention to detail: You will ensure that you keep tasks on track, prioritize effectively and take ownership for ensuring commitments are met
• Performance Management: You will be instrumental in the creation, implementation, and continued management of the company wide performance management process.
• A focus on continuous improvement: You will look for opportunities to keep improving our processes and service. This includes championing best practice and benchmarking our processes against best in class companies
• Positive, solutions focused outlook: You will ask "What can we do to make this happen?" rather than "I don't know how this would work"

Working at Learning Pool

With over 450 people across seven offices globally, the Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.

Learning Pool is a Platinum Investor in People, listed annually in the Great Places to Work for and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. In addition, the Group is the only Strategic Leader offering Lower Total Cost of Ownership solutions in the 2022 Fosway Digital Learning 9-Grid.

Closing date for receipt of applications is 7th April 2025 at 12pm (EST). If you have any queries about your application, please email jobs@learningpool.com