HR Manager, IT & Ecommerce

Neiman Marcus Dallas , TX 75201

Posted 3 months ago


For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home dcor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes,,, and Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.


The Human Resources Manager would be responsible for supporting organizational goals through the effective management of the entire life cycle of the employee. This position provides support to both IT and eCommerce associates located at our Las Colinas facility.

Key Performance Elements:


  • Utilize the most up-to-date recruiting methods to identify and attract top talent

  • Ensure successful onboarding and orientation for all newly hired associates

  • Create and execute action plan to consistently achieve high volume recruiting goals

  • Provide consistent status updates regarding openings to business partners

  • Review and revise job descriptions as required

Employee Relations

  • Partner with management team to address performance and behavior related issues

  • Conduct internal investigations and determine appropriate action plan

  • Facilitate all separations from company

  • Conduct departure interviews and provide monthly recap

  • Provide recommendations to business partners to improve retention and engagement

  • Track and report progress of all compliance-related training

  • Manage annual review process for all associates

  • Manage all FMLA and personal leave of absence requests

  • Provide oversight for work injury program

  • Manage unemployment claims which includes participation in phone hearings

  • Maintain confidential associate records in accordance with company policy

  • Ensure compliance with all federal and state laws and regulations

Talent Development

  • Identify skill gaps and provide training recommendations

  • Partner with Corporate Talent Development team to develop curriculum

  • Facilitate leadership and management training as needed

  • Provide career counseling as needed

  • Champion a culture that encourages growth and development

Internal Communications

  • Ensure that corporate messages are delivered to all associates

  • Provide HR updates during meetings for management team as well as associate

  • Coordinate informational sessions for wellness and benefits open enrollment period

Additional Duties

  • Ad-hoc duties as required


  • Knowledge/Skills/Abilities

  • At least 5 years of progressive Human Resources experience

  • At least two (2) years of Supervisory experience

  • Bachelor's degree in Human Resources Management or related field (preferred)

  • Certification in Human Resources (preferred)

  • Must have knowledge of employment laws and policies

  • Strong ability to analyze and interpret data

  • Able to navigate through ambiguity; flexible and adaptable to change

  • Passion for Employee Relations and People Development.

  • Comfortable delivering feedback and coaching up, down and to the side

  • Self-starter who take initiative with minimal direction and understand concepts quickly

  • Ability to recognize the need for involvement of supervisor and other teams and peers

  • A collaborative attitude that personifies hospitality and has a real passion for people

  • Ability to stay calm and work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities

  • Excellent written and verbal communications skills

  • Outstanding critical thinking and both quantitative and qualitative analytical skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, and conclusions to problems

  • Ability to exercise sound judgment and decision making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions

  • Proficient Microsoft Office skills and ability to quickly learn new programs when required

  • Demonstrated experience working with HRIS systems and tools (e.g. Oracle, Taleo)

  • Absolute Discretion and confidentiality regarding sensitive information

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HR Manager, IT & Ecommerce

Neiman Marcus