HR Customer Support Specialist

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who you are

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust by clear communication with no prestige.

If the above sounds like you, this position might be just what you're looking for!

About the job

Within our US Human Resources Shared Services team, you will play a key role in supporting our internal clients [employees and managers], Human Resources Business Partners and HR Centers of Excellence by performing a variety of HR technical and administrative activities. Currently this is a hybrid opportunity located in Houston, TX or Richmond, VA.

In this role, you will be an active member of the US Human Resources team as well as part of the Alfa Laval HR Shared Services community. You will:

• Process new hires from time of job offer through first week of hire

• Act as first point of contact for inquiries into HR from internal and external clients, responding with a high level of customer service, professionalism, and promptness

• Follow set standard operating procedures (SOPs) when completing tickets submitted via the ticket management system (ServiceNow)

• Process day-to-day Human Resources transactions, accurately enter data into HR systems and databases, and ensure proper transmission of HR data to employees and relevant HR stakeholders

• Interact with various departments to resolve issues and complete tasks for the greater HR team

• In partnership with HR, immigration attorneys, and employees, ensure visa processing is completed for employees requiring visas

• Coordinate with HR to ensure Affirmative Action Plan (AAP) is updated and reaches completion

• Recommend process improvements, identify issues, and make suggestions that enhance customer service and increase efficiencies

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

What you know

You have high energy, a positive attitude, and enjoy developing relationships in a matrix business environment. In addition, you have:

• A High School diploma or equivalent required; Bachelor's Degree and 2+ years HR related customer service preferred

• Experience working in an HR Shared Service Center preferred

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Experience with Workday, UKG, or similar HCM/HRIS database

• Experience working with ServiceNow or other similar ticketing system

• Familiarity with a broad range of HR functions

What's in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $$45,000 - $68,000.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer