HR Customer Service Specialist

The HR Customer Service Associate is responsible for supporting both HR processes and providing assistance to staff or candidates with their inquiries or concerns.

Department: Human Resources

Starting Salary: $45,127 USD Annually

Summary of Duties

Customer Support: Act as the first point of contact for staff or candidates contacting HR with questions, concerns, or requests for information. Communicate effectively with staff or candidates via various channels such as email, phone, or in-person encounters. Ensure that inquiries are addressed promptly and professionally, maintaining a high level of customer service at all times.

HR Team Support: Manage the HR staff email, calendar, and conference room. Set appointments for HR team members as needed. Serve as the point of contact for any training and events sponsored by the HR team.

Onboarding Support: Aid new hires during the onboarding process, including guiding them through paperwork, explaining company policies and benefits, and addressing any initial concerns they may have. Assist the Staff Experience Specialist with New Employee Orientations. Coordinate background checks and drug screenings for new employees.

Staff Experience Support: Assist the Staff Experience Specialist with initiatives and events.

Learning and Development Support: Assist the Learning and Development team with event coordination, maintenance, execution, and reporting of all training initiatives. Provide coordination of on-site training as needed. Provide Learning Management System administration support.

Documentation & Reporting: Maintain inquiry log for HR inquiries and provide reports when requested. Process all employment verification requests.

Minimum Qualifications

• Minimum 2 years of HR assistant experience or 4 years of customer service experience.

• Associate's degree.

Knowledge, Skills, and Abilities

• Commitment to and passion for the mission, vision, values, and culture of Enoch Pratt Free Library.

• Previous experience in customer service or a similar role interacting with individuals to address their needs and concerns.

• Familiarity with HR processes and procedures is advantageous but not always required, as on-the-job training may be provided.

• Understanding of basic HR principles, policies, and regulations, including employment laws and compliance requirements.

• Knowledge of HRIS (Human Resources Information Systems) or similar software used for managing employee data and inquiries.

• Awareness of benefits administration processes, including health insurance, retirement plans, and leave policies.

• Familiarity with onboarding procedures and best practices.

• Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.

• Strong interpersonal skills and the ability to build rapport with employees and candidates from diverse backgrounds.

• Active listening skills to understand and address the needs and concerns of employees effectively.

• Problem-solving skills to resolve inquiries or issues in a timely and efficient manner.

• Attention to detail when managing records, documentation, and data entry.

• Organizational skills to manage multiple inquiries and tasks simultaneously while maintaining accuracy and meeting deadlines.

• Basic computer skills, including proficiency in Microsoft Office applications such as Word, Excel, and Outlook.

• Ability to handle confidential information with discretion and maintain a high level of professionalism and integrity.

• Flexibility and adaptability to navigate changing priorities and handle unexpected situations.

• Empathy and patience when dealing with employees or candidates who may be experiencing challenges or frustrations.

• Team player mentality with a willingness to collaborate with colleagues within HR and across other departments.

• Proactive approach to learning and self-improvement, staying updated on HR practices and industry trends.

Position of Trust:

Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.

Please attach your resume.