Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

HR Customer Care Team Lead Region South

Expired Job

Novartis Pharmaceuticals Prague

Posted 2 months ago

Job Description:

HR Customer Care Team Lead region South, Novartis, Prague, Czech Republic

Welcome to the future of medicine.

Be part of a rapidly growing, diverse and high calibre team of passionate people who strive to make a difference. Join the Novartis team in Prague and enjoy our inspiring environment. We offer a comprehensive compensation package, a wealth of opportunities for career development and an undeniably friendly culture.

Job Summary:

Novartis is currently searching for a Customer Care Team Lead to join the HR team in Prague and work on behalf of the South region.

Job Purpose:

The purpose of this role is to manage a team of HR Customer Care Specialists and Experts dedicated to region South (Spain, Italy, Portugal, Greece) ensuring consistent SLA fulfillment and high customer satisfaction. To be the first point of contact for escalation and resolution of operational queries/issues within the area of responsibility and to be a driver of continuous improvement initiatives. Once the transition project is finished and all countries migrated, this team will serve approx. 6,500 associates in 4 countries

Key Responsibilities:

  • Monitor the overall performance of the team of HR Customer Care Specialists and Experts to achieve SLAs

  • Lead, coach and motivate and develop the team utilizing team and individual performance results

  • Investigate and resolve queries in the area of responsibility escalated by the HR Customer Care Specialists and Experts, ensuring appropriate and timely communication to all parties

  • Manage workload by allocating team resources in line with peak periods, vacation, etc. (capacity planning)

  • Drive continuous improvement initiatives

  • Manage project execution

  • Ensure that the team is properly trained

  • Manage Knowledge Base for countries in scope

  • Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation

  • Provide support for the transition period

  • Perform other tasks as assigned by Line Manager

  • Systems used: SAP, ESS/MSS, Telephony

  • Ticketing tool: Quest/ ServiceNow going forward

About us:

Novartis Global Service Center (NGSC) in Prague:

The Center, one of 5 around the world, delivers a broad variety of services to the Novartis worldwide. We have highly qualified teams in areas such as scientific and commercial services (known as Product Lifecycle Services), IT, Human Resources, Financial Reporting & Accounting, Procurement, Real Estate and Facility Services, Legal & Compliance, Finance and Communications.

Here's some of the reasons we think you should join us:

  • A job with a purpose. At Novartis, we all contribute to our mission to discover new ways to improve and extend people's lives.

  • A wealth of opportunities for career progression and working with best-in-class professionals.

  • A diverse team that reflects the rich diversity of our markets. Over 55 nationalities speaking with 30+ languages, all generations, and more than 44% of female.

  • Our modern and newly designed workplace is a pleasant place that reflects the need for flexible ways of working in order to bring new ideas to life.

  • We live by our values; we cherish not only what we do but also how we do it. .

  • Diversity & Inclusion mind-set. We aspire to move beyond stereotypes and bias to bring differences together, so we can see the world through the eyes of our patients and customers.

Our comprehensive compensation package includes:

  • Competitive salary;

  • Annual performance-based bonus;

  • Employee recognition scheme;

  • A benefits scheme above local legislation standards including pension and risk-life insurance, benefit package for health, education, culture and sport activities;

  • Healthcare program that offers easy access to comprehensive health care;

  • Variety of medical check-ups or consultations on-site;

  • An Employee Assistance Program;

  • 25 days annual leave, 4 days paid sick leave and Christmas holiday;

  • Public transport allowance;

  • Flexible working arrangements including Home Office;

  • Support for a healthy lifestyle through the daily offering of fruit & vegetables.

We are looking forward to talking to you and sharing more about our broad range of opportunities.

Employment Type

Regular


Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Route Technician South Cent...

Plunkett's Pest Control

Posted 3 days ago

VIEW JOBS 7/13/2018 12:00:00 AM 2018-10-11T00:00 Route Technician Are you a dynamic, energetic, and motivated person who can work independently and with a team? Does the idea of managing your own territory and growing business while providing excellent customer service to our commercial and residential clients every month interest you? Do you have a valid driver's license and are ready to work on one of the top service teams in the upper Midwest? Would like the flexibility to manage your time? Working out of your home, you will be servicing the Le Sueur and New Prague MN areas. The Service/Sales Route Technician is provided a company truck, competitive compensation and excellent benefits package including vacation, sick time, medical insurance, and a 401k retirement plan. Route experience is not required; we will train the right person and provide them with all the tools required for a successful career. POSITION DESCRIPTION: The Service/Sales Route Technician will be responsible for an assigned territory to manage each month. Your clients include a variety of businesses ranging from restaurants, food plants, warehousing to office buildings and residential homes. You will also be required to build new business through sales. Essential Job Duties: * Drive company vehicle to client sites to provide services in a professional and safe manner * Build route density by finding new prospective clients and looking for ways to add value to existing clients * Participate fully in training opportunities to enhance knowledge; and to meet requirements for licensing and safety standards * Work in a safe manner by adhering to OSHA, state requirements, and Plunkett's policies and procedures * Maintain proper inventory of tools, equipment, and materials in company vehicle to complete all work and tasks assigned * Project a professional image; is friendly, pleasant, and courteous when dealing with internal and external clients * Perform effectively with minimal direction and without direct supervision * Adapt quickly to change and work under tight deadlines * Organization of own work and completion of work on a timely basis * Communicate effectively with internal and external clients * Work as part of a team that provides "Best in Class" solutions and client service * Cooperate with company management by performing any other duties as assigned Job Requirements To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Minimum Requirements * High school diploma or equivalent * Ability to read, legibly speak, and understand English; must be able to communicate clearly and effectively to clients and Plunkett's employees * Ability to maintain a high level of confidentiality * Utilize application equipment (spray guns and bottles, hoses etc.), inspection equipment, and small hand tools * The ability to work extended hours and some weekends * Must have a valid driver's license and acceptable driving record * The ability to pass state licensing exams * Physical capability assessment, favorable drug test, and acceptable background record is also required Preferred Requirements * Experience working with minimum supervision; able to problem solve and keep detailed records * Six months experience in a route management, route sales, customer service, sales or account management position * Has experience using computer-based and mobile applications Physical Demands and Work Environment * Communicates through telephone conversations, face-to-face interactions, texts and email * Lift/push/pull 25lbs-50lbs regularly; some routes may occasionally require lifting/pushing/pulling up to 100lbs * Extensive bending, kneeling, stooping, crouching, crawling, reaching overhead, climbing a ladder, working in confined spaces, walking for long periods, and sitting for long periods * Utilize application equipment (spray guns and bottles, hoses etc.), inspection equipment, and small hand tools * Tolerate a variety of environmental conditions; indoors and outdoors during seasonal weather, damp locations, and dusty locations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About Plunkett's: Plunkett's is a 3rd generation family owned business established in 1915 celebrating over 100 years of continued growth! Our 400 employees enjoy competitive wages and rewards, fantastic benefits, a company sponsored retirement program, continuous training, and career development. Plunkett's is an outstanding, privately owned company that holds a great deal of opportunity for people who want to step up and start an exciting career! Plunkett's is an equal opportunity employer and committed to hiring and retaining a workforce that reflects the diverse communities we serve. EOE/Minorities/Females/Protected Vets/Disabilities/LGBT Plunkett's Pest Control New Prague MN

HR Customer Care Team Lead Region South

Expired Job

Novartis Pharmaceuticals