HR Coworker Service Partner

Why work at MGIC?

Are you someone who wants to play a critical role in our company's success? Do you enjoy solving puzzles and finding a better way to get things done? Are you someone who likes to Take The Lead and make an impact? If so, then imagine yourself at MGIC. At MGIC we are a team of dedicated professionals on a fearless mission. A team that fosters a culture of career development and continuous learning opportunities to help you rise to new heights. We are passionate about providing outstanding customer service and making a difference in our community. #WeAreMGIC

PURPOSE

Provides comprehensive support to coworkers and retirees of MGIC, addressing their questions, concerns and needs promptly and professionally. This role is crucial in ensuring that our coworkers feel supported and valued, fostering a positive and productive environment.

PRINCIPAL DUTIES AND RESPONSIBILITIES

The following statements describe the general nature of work performed by people assigned to this job, may not be performed by all incumbents, and are not intended to be a complete list of all job duties.

• Respond to coworker inquiries regarding HR and company policies, procedures and programs.

• Provide guidance to both active and retired coworkers related to benefits, leave of absence and other HR-related topics.

• Handle inbound contacts and requests from internal and external partners on HR related issues as well as serving as an escalation point when needed.

• Track interactions and identifies trends and opportunities for improvement.

• Facilitate group presentations related to HR practices including benefits, leave and other HR-related topics

• Conduct individual interviews with co-workers

• Act as resource for others and provides guidance in manager's absence

• Handle escalated requests and provides an appropriate solution by analyzing the problem and overall impact

• Act as back-up to generate reports to process HR information requested from cross-functional partners

• Assist on special projects as directed

• Support initiatives to enhance coworker engagement and the coworker experience inclusive of assistance with company events

• Assist in the implementation of process improvement projects and initiatives

QUALIFICATIONS

• Minimum of 3 years of experience in Benefits

• Demonstrated ability to identify problems, research, and follow through to resolution

• Demonstrated ability to work independently and cross-functionally

• Strong customer service and interpersonal skills with ability to work with a wide range of audiences

• Strong verbal and written communication skills with the ability to discuss sensitive issues with employees

• Strong organization skills to coordinate a variety of responsibilities simultaneously

• Demonstrated critical and analytical thinking skills

• Attention to detail

• Proficient with Microsoft Office, especially Excel

• Experience with Workday and other retirement systems

FLSA: This position qualifies for the Administrative exemption as the employee is required to exercise discretion and independent judgment in the administration of MGIC's benefits plans.

DISCLAIMER (Americans with Disabilities Act) - All job responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Enjoy these benefits from day one:

• Competitive Salary & pay-for-performance bonus

• Financial Benefits (401k with company match, profit sharing, HSA, wellness program)

• On-site Fitness Center and classes (corporate office)

• Paid-time off and paid company holidays

• Business casual dress

For additional information about MGIC and to apply, please visit our website at www.mgic.com/careers.

Note to all recruitment agencies:

MGIC does not accept unsolicited agency resumes. Any unsolicited resumes sent to MGIC, directly or indirectly, will be considered MGIC property. MGIC is not responsible for any agency fees associated with unsolicited resumes. A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.