HR Business Partner, Store Support Team

Overview

Fleet Feet's Human Resources Business Partner, Store Support Team, enables Fleet Feet's team to achieve best-in-class results through the development and effective implementation of a broad range of programs and processes. This role will be responsible for the recruitment and onboarding of Distribution Center employees and will assist with developing high-performing team members, mitigating employee relations matters, training and implementing employee resource groups (ERGs), and driving employee engagement and performance management. This role will collaborate with our Operations team to align business objectives with employees and management. Acting as a key business partner to our growing Distribution Center(s), we are looking for an experienced regional generalist who will provide HR support to our Distribution Center and Store Support Team (corporate office). This position must be based in Carrboro, NC.

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 260 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that's introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don't mind wearing more than a few hats and stepping in to help out wherever is needed. We are a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to solve a problem, reach a goal, get encouraged, and champion our brand every single day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

Responsibilities

• Conduct regular meetings with Distribution Center and Store Support Team managers to build and maintain strong working relationships

• Partner with managers and leaders to drive business objectives and accountabilities

• Lead recruitment efforts for our Distribution Center

• Collaborate with other HR team members and leverage best practices and ensure there is consistency with the execution of HR programs and processes

• Ensure HR onboarding processes are consistent across Distribution Center locations

• Maintain and communicate consistent performance management practices in sync with annual and mid-year reviews and coach Distribution Center leaders on performance management conversations

• Coach and hold Distribution Center and Store Support Team leaders accountable for having career development conversations with their team and building talent pipelines

• Encourage and streamline recognition across the Distribution Center to help build morale, increase productivity and retention

• Review and communicate annual engagement and pulse survey results, hold Distribution Center leaders accountable to action plans and help support stronger workplace culture

• Lead employee relations investigations, following best practices and provide recommendations to leaders

• Execute on offboarding best practices and lead terminations as needed

• Identify training needs and individual coaching needs at the Fleet Feet Distribution Center locations, identifying trends and collaborating with internal teams to deliver on needs

• Maintain in-depth knowledge of Fleet Feet's policies and procedures reducing risk and ensuring compliance while helping with HR policy interpretation

• Provide guidance and coaching on workforce planning

• Ensure current procedures and processes are being followed and provide coaching when needed.

Qualifications

Experience

• Minimum 4+ years Human Resources experience, preferably in a logistics or distribution center setting.

Required Skills

• Required proficiency, knowledge, and experience in all HR processes: selection & employment, employee relations, learning and development, compensation, benefits administration, talent management, DEI, engagement and offboarding

• Strong planning and project management skills and ability to apply these skills in effective working partnerships

• Curious by nature, always seeking to understand more and doing investigative work

• Excellent interpersonal skills, including leadership, and coaching skills

• Knowledge of and experience with HR systems (ATS, HRIS, Performance Management)

• Experience in coaching and providing training for business partners, managers, and hourly team members

• Excellent oral/written communication skills, including group facilitation and presentation skills

• Strong working knowledge of MS Office (Outlook, Word, Excel, Power Point) .

• Ability to travel 25% depending on company needs.

• Ability to work hybrid (3 days in the Durham Distribution Center, 1 day at Store Support Corporate Office and 1 day Work From Home) per week.

Perks:

• High energy and fun atmosphere

• Training and advancement opportunities within the Fleet Feet brand

• Robust benefits package (medical, dental, vision, FSA, HSA, Employee Assistance Program, and more)

• 401(k) Retirement Plan for all part and full-time employees (Age 21+) with 4% employer matching and immediate vesting (company-owned stores)

• Community involvement and community service activities

• Training Program and Product Discounts

• Passionate team members

• Check out our Fleet Feet Benefits Summary for full-time employees averaging 30+ hours/week at company-owned stores

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we value diversity and inclusion in our hiring practices, our culture, and our engagement with the community. Learn more about our Diversity, Equity and Inclusion initiatives.

Additional Requirements: Position requires occasional moving around with light (1-10lbs.) carrying, lifting, pushing or pulling. The position needs to occasionally move about inside the office to access files, office equipment, etc. The position is mostly sedentary and requires the employee to have close visual acuity to perform job requirements. The position requires frequent communication with team members and repetitive motion with the hands, wrists and/or fingers while constantly utilizing a computer. This position is located within an office environment and is not substantially exposed to adverse environmental conditions.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.