HR Business Partner (Call Center Services & Solutions)

Pscu Financial Services Saint Petersburg , FL 33701

Posted 2 months ago

Are you ready to take your career to the next level? Join us at PSCU!

This position provides strategic partnership to designated business units, aligning people strategies with business objectives. The incumbent will proactively assess, analyze, and identify talent needs within assigned business units, and provide guidance in these areas, including, but not limited to: organization structure, succession planning, and employee performance, development, and engagement. The incumbent will also deliver value through the analysis of talent metrics, and the creation of action plans to address areas of opportunity discovered through these data. The incumbent will also build partnerships across the Talent division to ensure the appropriate resources are engaged to fulfill the identified talent needs and business objectives. Forms partnerships with the HR Programs group to develop the related programs and with the HR Operations group on implementation and administration.

Role Responsibilities

  • Contribute to business strategy in assigned areas by helping business leaders identify, prioritize, and build organizational capabilities, behaviors, structures, and processes

  • Review talent metrics for assigned business units, and identify areas of opportunity based on business unit key performance indicators, organizational strategies, and industry best practices

  • Provide thought partnership and guidance related to talent management and organizational needs of assigned business units; As needed, partner with various talent division resources within Centers of Excellence (COE) to ensure appropriate solutions/remediation delivered to business units

  • Support business unit leaders in forecasting and planning their talent pipeline requirements, including succession planning; Facilitate long-term talent management initiatives aligned with the business unit's strategies and plans

  • Promote strong leadership and coaching culture throughout assigned business units

  • Guide leaders and staff through organizational changes, ensuring application of change management principles and best practices

  • Identify training needs for business units and individual executive coaching needs; discuss potential solutions with talent division leadership

  • Design and deliver enterprise talent solutions to the business units in conjunction with Talent COE

  • Provide HR policy guidance and interpretation for related business unit projects and initiatives

  • Assist business unit leaders in providing employees with development opportunities that align with business needs and with current and future performance management standards

  • Manage specific projects as determined in the annual HR operational plan and participate in functional and cross-functional initiatives

  • Perform other duties as assigned

Role Requirements


  • Bachelor's Degree in Business, Human Resources, or a related field or the equivalent in education and experience required.
  • SHRM-SCP or SPHR certification strongly preferred.


  • Eight (8) years of Human Resources or line management experience, with prior experience as an HRBP strongly preferred.

  • HRBP experience supporting a contact center strongly preferred.

  • Organizational Design and Diagnosis experience preferred.

  • Relevant industry experience preferred.

Knowledge, Skills, & Abilities

  • Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion, and Trust

  • Working knowledge of multiple human resource disciplines including compensation, benefits, organizational design/diagnosis, employee relations, diversity, performance management, and related laws

  • Knowledge of organization design and diagnosis models, concepts, practices, and tools

  • Business Acumen: The ability to understand the customer's business and translate it into strategic and value-added HR programs and solutions

  • Ability and desire to work collaboratively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together; ability to develop, maintain and strengthen partnerships at all levels within the organization

  • Ability to demonstrate support for innovation and for organizational changes needed to improve effectiveness, including initiating, sponsoring, and implementing organizational change as well as helping others to successfully manage change

  • Ability to plan and deliver communications that influence and persuade their intended audiences; ability to gain others' support for ideas, proposals, projects, and solutions

  • Ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others

  • Ability to analyze the business unit's position by considering market and industry trends, internal and external customer needs, and strengths and weaknesses; ability to communicate at a strategic level

  • Ability to make difficult decisions promptly

  • Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things

  • Ability to travel as needed to successfully perform position responsibilities

  • Ability to maintain confidentiality.

Our corporate value statements represent PSCU's commitment to providing the highest quality service to our member-owners. By practicing these values, we continue to meet the challenge of being a leading service provider in the credit union industry.

  • Service Excellence
  • Exceeding expectations in every interaction.
  • Passion
  • Boundless enthusiasm to be THE best.
  • Leadership
  • Engaging, influencing, and inspiring others to accomplish our mission.
  • Trust
  • Keeping the promises you make to others, and to yourself.
  • Innovation
  • The relentless pursuit of better ways.

PSCU is a drug and smoke free workplace

To learn more about opportunities and what it's like to work at PSCU follow us on our Facebook Careers page

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HR Business Partner (Call Center Services & Solutions)

Pscu Financial Services