HR Associate

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as HR Associate.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.

This is a role well suited to an ambitious professional, looking for the next step in their career. The HR Associate position consistently provides HR customer support for HR-related processes through inquiry management, owning the employee experience from enquiry to resolution. In this role you are going to be part of an international team and will be the front door to HR queries of our workforce in the United States and Canada.

Responsibilities:

• Provide HR advisory support covering areas like HR policies and processes, HR Administration, Compensation, etc.

• Serve as first point of contact for HR customer inquiries via various intake channels such as Employee Service Portal or phone

• Provide consistently excellent customer experience to our employees and managers and coach them through the use of Workday and other HR systems

• Manage general HR enquiries and coordinate and reassign to respective functional teams if applicable

• Manage escalation and complaints including Route Cause Analysis (RCA) and monitor remediations

• Support document creation, archiving and validation processes

• Support standard, pre-built reporting and form processing as per agreed schedules and guidelines

• Identify and provide feedback on service continuous improvement initiatives and service enhancements based on KPIs, customer feedback and best practice sharing to foster standardization, automation and simplification

• Continuously improve and extend our knowledgebase based on feedback from employees and other functional teams

• Support and take part to special project and perform other duties as assigned

Required skills to have for the success of this role

• Bachelor degree in Human Resources, Business or related fields or equivalent work experience

• 1-2 years of HR and contact center experience or related fields

• Strong verbal and written communication skills and customer-oriented mind-set

• Adept at coaching people leaders and employees

• Team player and adept at collaboration in a virtual, global environment

• Ability to prioritize workload and provide timely follow-up and resolution

• Ability to secure and maintain confidential information

• Continuous improvement mind-set and capable to identify opportunities for automation, efficiency or employee training and advancement

• Comfortable with heavy use of technology, knowledge of HR systems (ServiceNow and/or Workday is a plus)

• Fluency in English required and French preferred

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

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Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

"Successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

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