HR Applications Analyst

Summary

The Human Resources Systems, Analytics, and Operations Team within the Department of Human Resources (DHR) seeks an innovative, driven, and customer-focused professional to serve as an HR Applications Analyst (Functional Analyst I).

This position will work closely with DHR's Career and Culture team to assist in the creation of a post-implementation support plan to scale and grow the use of NEOGOV Perform for employees, supervisors, and the Human Resource (HR) community. They will also serve as the initial point of contact for translating system configurations and functionality to support, troubleshoot, and provide technical assistance for NEOGOV's Insight and Online Hiring Center, Onboard, Learn, and eForms modules.

This position will report to the Operations Manager and work closely with the NEOGOV HR Applications Lead.

SCOPE OF JOB DUTIES - To be considered for this opportunity, candidates at a minimum will demonstrate knowledge, skill and ability to:

• Provide support to the NEOGOV platform in collaboration with other HR Application Analysts, ensuring functionality and accessibility.

• Perform incident investigation and escalation to ensure minimal disruption, troubleshoot issues with NEOGOV and/or systems and software that interact with NEOGOV.

• Assist the NEOGOV HR Application Lead in developing and improving processes, procedures, and/or policy recommendations.

• Assist with updating documentation, user manuals, and instructions in multiple media formats to enhance user accessibility and understanding.

• Contribute to delivering technical training (groups and one-on-one) and programs to support enterprise alignment, ensuring the effective utilization of HR systems.

• Collaborate with the NEOGOV HR Application Lead with review, analysis, and system functionality configuration, making improvements as necessary.

• Document standard work and processes to maintain consistency and ensure efficiency in system operations.

• Participate in regular audits to maintain system standards and security role alignment to enhance data integrity and access control.

• Use digital ticketing solution to troubleshoot, document, and resolve system issues and challenges that require a greater level of system access and technical acumen.

• Develop and support queries, reports, dashboards, and metrics in support of system auditing, decision making, and data integration with other HR data sources, fostering data-driven practices.

• Identify and prioritize gaps and needs to meet business requirements, recommend solutions to increase alignment with established priorities and initiatives to ensure HR system support of organizational strategic goals.

• Stay updated on advancements and trends in both DHR-owned tools and the industry at large through continuous learning initiatives, including attending trainings, webinars, and other relevant events.

WE ARE LOOKING FOR CANDIDATES WHO?

• Have experience with enterprise resource planning (ERP) systems such as human resource information systems, performance management, learning management software, OR Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge, and ability required to perform the work.

• Have strong customer service, organizational, analytical, time management, communication, and interpersonal skills, including the ability to work well independently or as part of a team.

• Are aware and comfortable with the application of complex functional analysis, automated systems testing procedures, data analysis, design, and troubleshooting applications.

• Are aware and comfortable with business improvement process methodologies.

• Is a self-starter who can participate as a member of a self-directed work team and collaborate with team members.

• Will persevere and adapt as required, while working in a multi-faceted and sometimes ambiguous environment.

• Have the ability to write system documentation, create data dictionaries, and understand technical specifications.

• Is tech savvy and comfortable working with data and using Human Resource software applications in your daily work. The county uses NEOGOV MODULES: INSIGHT, ONBOARD, LEARN, PERFORM; PeopleSoft HCM, Microsoft Office, and other software programs.

APPLICATION PROCESS

This opportunity is open to all applicants. A King County Application is required. We highly encourage you to include a letter of interest and resume with your submission.

The duration of the assignment is anticipated to last until December 31, 2025.

The duties for this position are performed via hybrid work environment as the work requires. Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

If you have any questions, please contact Robert James at, robert.james@kingcounty.gov, or 206-263-9414.

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.