Oracle Rocklin , CA 95765
Posted 4 weeks ago
Please note: The HR Services teams works a hybrid schedule and the team is in the office in Rocklin, CA on Tuesdays, Wednesdays and Thursdays each week. Only candidates local to the Rocklin, CA area will be considered.
Do you love supporting employees and finding answers to complex problems?
Our dynamic HR Services Team would love to meet you!
In this role, you will support the system administration of Human Resources customer support ticketing system, Oracle Service Cloud. This is a key role in our team that will design, develop, and implement creative solutions to improve system functionality, the customer support experience, and operational excellence. You will analyze complex, confidential, and time sensitive data. You will be looking for system problem trends, and seeking opportunities for process and system improvement. You will need to collaborate across multiple business functions, as well as globally to ensure team success. Other primary responsibilities will include data analysis, training and executive presentations and updates -, project management, and customer service. You will have the opportunity to work and collaborate globally, standardizing, simplifying and automating HR operational processes and services.
What you will do:
You will partner with management and other key collaborators to process complex, confidential, and time sensitive data
You will make recommendations, participate in UAT testing, implement systems and process improvements
You will drive tasks to completion
You will contribute independently on a variety of processes, with some assistance and normally receive general instructions on routine work
You will work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors
You exercise judgment within defined procedures and practices to determine appropriate action
You will develop professional expertise, and apply company policies and procedures to resolve a variety of issues
You will assist others using your own expertise
You will perform additional related tasks and duties as needed
Who you are:
You possess process improvement, training, communication and project management skills
You have excellent problem solving, critical thinking, and analytical skills
You are comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications
You have a high attention to detail and the patience to pursue data anomalies that most of us miss
You have strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner
You are passionate about trouble shooting data issues to identify strategic solutions
You believe that no jobs are too big; no problems are too complex
You can communicate effectively - directly and succinctly - across cubicles, organizational boundaries and cultures
You volunteer - for new experiences, learning opportunities and to help others
You contribute and may lead process improvement ideas and innovation
You have 2+ years of experience working in a data intensive environment, preferably in human resources, where data entry, record auditing and report generation are daily tasks of your role
Bachelor's degree strongly preferred.
Oracle