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A Little About Us
The HRAnswers Advisors team acts as the first point of contact for all clients. Our goal is to support our clients by providing them with quick, friendly and accurate information in relation to all of our HR services, policies and systems, allowing our clients can focus on what matters most to them!
A lot About You
We are seeking to hire an Advisor to join our HRAnswers team as we continue to expand and grow our customer support teams globally. This is a client facing role working directly with our managers and employees.
Answer questions in the queue in the Service Now system.
Responsible for managing, tracking, closing and reporting progress on HR issue resolution.
Set and manage customer expectations and educates on available self-service capabilities as appropriate.
Guide and coach managers on how to appropriately manage and resolve basic HR issues.
Take on one or two point of contact (POC) role to support an HR project or initiative.
You Must Have
2-4 years experience in a client facing HR role
HR Domain Knowledge
Exceptional customer service skills with a continuous improvement mentality
Ability to solve issues in a decisive way, exercising good judgment
Strong communication skills with the ability to partner with multiple HR colleagues, partners and clients internationally
Brazilian Portuguese fluency required
Educated to degree level (BA/BS Degree)
Experience with HR Management Systems. (Workday, Service Now, PeopleSoft)
Intermediate level skills in Microsoft Office
Oath is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Oath is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. Please let us know if you need a reasonable accommodation to apply for a job or participate in the application process.
Currently work for Oath? Please apply on our internal career site.