VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we're all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/
Under general supervision, process administrative tasks such as responding to routine employee inquiries regarding general human resources related topics including employee policies, programs, benefits, payroll, leaves of absence, workers compensation, ergonomics, etc. Expected to address most requests independently however, may rely on various specialist functions, such as benefits, disability management, payroll, and/or wellness for more complex or appropriately escalated inquiries.
Utilize human resources knowledge base to answer employee inquiries/issues
Use procedures, policy manuals, knowledgeable tools and/or other reference materials to assist in resolving inquiries or issues
Recognize unusual events or consistent problem areas and works with management to resolve arising issues
Explain insurance coverage and other benefits to employees
Serve as liaison with carrier/vendor contacts to address research and/or resolve data issues
Suggest methods to update, simplify, and enhance processes, procedures and technologies
Escalate complex cases to appropriate resource if additional expertise and/or research required
Perform all work in accordance with established Human Resources Division standards
Typically has the following skills or abilities:
Two to four years of experience using extensive knowledge of human resource business practices; or equivalent combination of education and experience that provides the required knowledge, skills and abilities
Two to four years of experience effectively processing benefits, payroll and/or disability management inquiries
High level of interpersonal skills to handle sensitive and confidential situations and documentation
Ability to take ownership of the problem leading to a solution
Ability to multi-task in a high volume setting
Superior customer service orientation and verbal/written communication skills
Attention to detail in composing and proofing materials, establishing priorities and meeting service levels and deadlines
Ability to navigate through multiple computer applications including, but not limited to HRIS, intranet, online timekeeping and payroll data applications; and knowledge of various computer software applications
Working Conditions / Physical Demands
The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.