HPS Network Specialist

Sacred Heart Community Service San Jose , CA 95111

Posted 4 months ago


Sacred Heart Community Service (SHCS), located in San Jos, CA, is looking for a Homelessness Prevention System (HPS) Network Specialist to assist in intake and coordination of the HPS program to provide assistance to households at-risk of homelessness. This individual must be highly organized, possess an ability to work flexibly and creatively, and have a passion for our mission to change lives and impact poverty. For more than 50 years, SHCS has been one of the leading institutions addressing poverty in Santa Clara County through a strategy that combines meeting basic needs, offering tools for self-sufficiency, and engaging the wider community to be involved.

Position Summary

The HPS Network Specialist will help coordinate efforts to connect families and individuals at risk of homelessness throughout Santa Clara County to the HPS program. SHCS is the lead agency for the HPS and facilitates collaboration among the participating partner agencies. The Network Specialist will spearhead collaborative efforts among all partner agencies to provide outreach and screening to at-risk people across the county. The Network Specialist will coordinate outreach efforts, represent SHCS and the HPS network at events and in the field, conduct direct outreach, and conduct eligibility assessments at SHCS and in the field. The Network Specialist is a member of the Family Assistance team and supports family assistance services, as needed, including conducting pre-screens, assessments, and intakes for families seeking homelessness prevention assistance. The role reports to the Family Assistance Manager.

Description of Duties

SHCS and HPS Network Support (75-85%)

  • Conducts outreach activities for HPS program, including attending fairs and giving presentations on HPS services to area service providers.

  • Provides eligibility screening and intake support for SHCS and HPS partner agencies, including off-site screenings as necessary.

  • Acts as point person for external HPS screening referrals from outside agencies.

  • Processes direct financial assistance for case-management-only partner agencies.

  • Monitors HPS email account and SHCS Housing phone lines to ensure prompt response and communication.

  • Assists in tracking outcomes for exited clients, including making follow-up phone calls.

  • Meets with at-risk families to conduct assessments, screen for eligibility, and provide information and referrals.

  • Conducts PR-VI-SPDAT assessments and accompanying releases of information and HMIS intake paperwork.

  • Provides information and referrals to other resources in the community.

  • Supports implementation of housing search workshops and one-on-one housing search support.

Administrative (10-15%)

  • Completes all required assessment and intake paperwork.

  • Enters releases of information, intakes, and assessments into the Clarity HMIS software.

  • Enters client and housing assistance data into spreadsheets and Salesforce database.

Team Support and Leadership (5-10%)

  • Engages and develops program volunteers, including training, supervising, and supporting volunteers and interns.

  • Works collaboratively with the Family Assistance Team to ensure appropriate coverage of all team responsibilities, including providing backup support for other program activities.

  • Supports the recruitment, engagement and development of leaders through 1:1 meetings, training, and committee support.

  • Supports the planning and implementation of agency-wide programs, events, and outreach efforts.

  • Attends staff meetings, retreats, and other team and agency events.

  • Performs other duties as assigned.

Required Qualifications and Experience

  • Strong commitment to our vision of ensuring every child and adult is free from poverty.

  • Bachelor's degree in social work, public health or a related field or equivalent experience.

  • Ability to multi-task, provide quick responses and highly organized.

  • Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with families in stressful situations.

  • Sensitivity to issues surrounding households experiencing or at-risk of homelessness, including substance use, mental illness, or disabilities.

  • Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented approach.

  • Ability to work collaboratively in a team environment and to work independently with limited supervision when necessary.

  • Computer literacy including proficiency in MS Word and Excel and ability to quickly learn and develop proficiency with client database systems.

  • Valid California driver's license, reliable personal vehicle, and vehicle insurance.

  • Must complete a criminal background check.

Preferred Qualifications and Experience

  • Bilingual in Spanish (written and verbal) strongly preferred.

  • Experience working in outreach, shelter, or supportive housing programs for homeless or at-risk households.

Position is non-exempt, full-time and reports to the Family Assistance Manager.

Salary range is $22-25/hour. Salary will be commensurate with experience. Excellent benefits include fully paid medical and dental insurance for employees, majority paid medical and dental insurance for qualified dependents, vision insurance, 12 paid holidays per year, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development, and more.

The position is a member of Service Employees International Union, Local 521.

Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds.It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations.

We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply.

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HPS Network Specialist

Sacred Heart Community Service