At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.
We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.
Our legacy inspires us as we forge ahead, always pushing to discover what's next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.
What you need to know about the job
Job ID: 1062272 Date Posted: 3/18/2020 Primary Location: Phoenix, Arizona Job Category: Services Schedule: Full time Shift: No shift premium (United States of America)
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.
Apply advanced technical knowledge to operate many technology areas (e.g. server administration, technical security management, performance management, HPC management) or customer groups that are critical or high- risk.
Integrate technical knowledge and business understanding to create. solutions for customers.
Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
Apply company solutions to meet highly complex customer needs.
Escalate issues appropriately using the proper tools and procedures.
Provide technical consulting during contract renewal discussions.
Build and maintain strong relationship up to senior management level in assigned accounts.
Assist in managing delivery of support solutions.
Perform hardware repairs and maintenance on all equipment. This would include DIMM, Processor, disk, and various other parts replacements. Also requires obtaining water samples.
Coach or guide junior team members.
Education and Experience Required:
Knowledge and Skills:
Ability to rapidly learn state of the art and leading edge technology.
Ability to apply learned knowledge to specific issues.
Communicate tactfully with diplomacy up to senior management levels within an organization.
Problem-solving skills (proactive, reactive and creative).
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
Provide suggestions and assist in deploying those suggestions, for operational efficiencies.
Knowledge of basic computer hardware, use of hand tools, and use of lifting devices.
Ability to obtain Public Trust
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
Hewlett Packard Enterprise