HP Business Service Manager

Raytheon Pensacola , FL 32501

Posted 2 months ago

Raytheon is looking for a HP Business Service Manager SME. The ideal candidate has experience installing and maintaining proper configuration of MicroFocus/HP BSM/APM suite, Network Node Manager (NNMi), as well as successfully working with customers and providing them with different options when needed.

For the HP Business Manager SME opportunity, the ideal person will act as a trusted advisor in working closely with the customer to build mind-share and business value, to influence strategy based on analysis of the current vs. desired state of customer's IT infrastructure, and to ensure the alignment of business outcomes with the customer's goals.


  • Gather requirements and define projects

  • Develop Architecture and recommendations documents

  • Design, develop, build, and test network solutions as part of a team that introduces new technologies and/or improves existing technologies on the client's operational networks

  • Ensure that the solutions are fully documented and in compliance with applicable security requirements for the classification level of the system

Serve as the subject matter expert for:


  • OMi

  • OpsBridge, OpsBridge Reporter

  • Sitescope

Technical Responsibilities include:

  • Installation

  • Configure Application Failover

  • Install in a distributed or HA (High Availability) architecture

  • Failover validation

  • System hardening

Required Skills:

  • A Current Secret Clearance. Must be able to obtain a TS/SCI clearance. Must be able to obtain DHS suitability prior to starting employment.

  • Self-motivated systems engineer that is passionate about and embraces new technologies while remaining security conscience and accustom to working on site with customers.

  • Experience using network monitoring and automation tools for troubleshooting and task simplification.

  • Experience with the full lifecycle of performing requirements analysis, requirements definition, functional analysis, system design, systems integration and test.

  • Experience deploying and integrating new applications.

  • Experience creating business application reports; e.g. performance data.

  • Demonstrated hands-on working knowledge of Red Hat Enterprise Linux with in-depth knowledge of OS installation, security hardening and maintenance.

  • Strong troubleshooting or problem solving skills with the ability to work in a collaborative team environment or independently.

  • Demonstrated ability to perform system upgrades, maintenance, and reporting.

  • Willing to work alone on individual projects while being involved in larger projects as a team effort with minimal supervision of the lead systems engineer.

  • Strong Oral and Written communication skills.

  • Must exhibit time management skills and self-motivation.

Desired Skills:

  • Multi-platform experience (Windows, UNIX, LINUX).

  • Familiarity of configuration management.

Desired Certifications:


  • CCNA

  • PMP certification

  • Red Hat Certified System Administrator (RHCSA)

  • Red Hat Certified Engineer (RHCE)

  • Red Hat Certified Architect (RHCA)

Required Education (including Major):

  • Bachelor's degree and a minimum of 10 years relevant experience OR 8 years of experience with related Master's Degree. Additional years of experience may be considered in lieu of degree.

144588BR 144588 Business Unit Profile

Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation and training solutions to creating clear insight from large volumes of data. IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated $6.2 billion in 2018 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business.

Relocation Eligible


Clearance Type

Secret - Current


Engineering Technology

General Engineering

Systems Engineering


Type Of Job

Full Time

Work Location

FL - Pensacola

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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HP Business Service Manager