Howard Hub Manager

About Us

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title Howard Hub Manager FLSA Non-Exempt FT/PT Full Time Hours Per Week 37.5 Work Schedule M-F Grade 14 Minimum Compensation $60,883 General Responsibilities

The Howard Hub manager is an energetic, customer service focused position. Supervises and manages the daily operations of the Howard Hub. This position supervises the Hubs full-time staff as well as student workers. The Howard Hub manager provides a central point to welcome guests to the college and centralized services in support of all Howard Community College students and families in the areas of campus tours, admissions, financial aid, testing, registration, payments, the student bill, and facilitating the resolution of additional student needs. This position leads a team that works collaboratively with each other and partner offices to resolve student issues in an efficient and effective manner.

Work Performed

• Creates a warm and welcoming environment for students.

• Provides strategic leadership in the daily operations of the Howard Hub.

• Leads strategic planning, budget, and assessment for the department.

• Administers staff training programs to ensure start to finish service and clearly communicates information and action items to the student to help resolve the student's requests.

• Supervises one-stop specialists who serve as subject matter experts in the level 1 service areas of admissions, financial aid, registration and records, testing, veterans' affairs, and student financial services.

• Serves on committees as requested.

• Manages and executes calling campaigns to support enrollment services.

• Assists students with payment processes and setting up payment plans.

• Employs technology to assist students with navigating the admissions application process and self-service.

• Assists continuing education students with registration.

• Identifies trends and brings ideas to improve student service.

• Provides excellent start to finish customer service.

• Communicates with faculty and staff across the institution as necessary to resolve conflicting information.

• Provides guidance and support through the admissions process assisting students, as needed.

• Oversees the college communications center.

• Serves as a notary for campus and community members.

• Other duties as assigned related to serving students.

Minimum Education Required Bachelor's degree Minimum Number of Years Experience Required 3 Other Knowledge Required

• Minimum Bachelor's degree or equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

• Minimum of 3-5 years of related work experience.

• Prior supervisory or experience leading teams.

• Demonstrated organizational and managerial skills.

• Ability to meet complex goals and collaborate with various departments on key initiatives.

• Competency in organizing data and preparing reports.

• Excellent interpersonal, written, and oral communication skills; confidence speaking with people from diverse backgrounds; ability to quickly establish rapport, engage with students and families, and provide follow through.

• Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft Proficiency with Microsoft Office applications (Outlook, Teams, Word and Excel, PowerPoint).

• Demonstrated ability to foster a cooperative team-focused work environment.

• Ability to contribute to a dynamic, student-focused team culture that delivers excellent customer service and personal attention to students and families.

• Commitment to diversity. Champion for equity.

• Ability to handle a multitude of tasks in a fast-paced environment.

• Ability to use initiative to identify and resolve problems.

• Ability to maintain strict confidentiality of work-related information and materials while abiding by state and federal privacy laws including FERPA.

• Licensed notary or willingness to become a licensed notary.

OTHER REQUIREMENTS

• Regular attendance and an ability to work mornings, evenings and/or weekends consistent with college needs.

• Criminal background check.

• Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

SUPERVISION

Reports directly to the associate vice president of enrollment services. Supervises the one-stop specialists and may supervise student ambassadors, special projects, and seasonal employees.

Working Conditions

Open counter setting and an enclosed switchboard and work area. Work extended hours during peak periods, including evening and some Saturdays. Extensive follow-up work, database use, responding to inquiries, meetings, etc. Ability to manage changing priorities in a fast-paced environment. Flexibility required. Ability to lift boxes up to 50lbs.

Supervisory Postion? Yes Division Enrollment Services - NEW Department Enrollment Services DEPT - NEW