POSITION: Housing Specialist
SUPERVISOR: Program Director
SUMMARY: The position duties include a wide range of activities related to determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. The position requires full accountability for assigned cases including accurate and complete files, resolution of customer service cases, and responsiveness to participant and landlord inquires.
SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of a Program Director; the Housing Specialist exercises no supervision over other employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Manage an assigned caseload of HCV participants
Conduct annual and interim recertifications within required time frames
Under the direction of the HCV Director, selects families from the waiting list
Determine applicant eligibility and complete certifications
Conduct participant briefings and educates participants and landlords on program obligations
Process and monitor participant moves to a new dwelling, including portability
Determine housing assistance payment and tenant rent calculation
Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
Process abatements as received
Issues ITTs and contract terminations
Process all transactions within the PHA's required business systems
Maintain accurate and complete applicant/participant files
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
Conduct all job functions in alignment with the PHA's Administrative Plan, HUD regulations and other state and local requirements
Obtain certification in Housing Choice Voucher Specialist within 120 days of employment
Ensure regular attendance and punctuality
Perform other duties as assigned
Knowledge and Skills Required:
Must have the ability to interpret and apply regulations pertaining to the program. Must be able to communicate effectively both orally and in writing and have excellent interpersonal skills and possess strong computer and organizational skills.
Education and Experience Required:
Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field; a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field preferred. Alternatively, a two-year degree with four years of experience will satisfy the qualifications.
Collaboration: Collaborates with others
Integrity: Acts in fair and ethical manner towards others
Leadership: Aligns personal work goals and actions
Quality: Meetsquality standards set by organization
Trust: Responds to immediate client needs