Housing Navigator

• Free Dental & Vision

• 19 Paid Holidays- Including 4 Mental Health Days (guaranteed paid holiday each month and most months a 3-day weekend!

• Retirement Plan with a match

• Paid Training

• 10-year anniversary sabbatical

• Flexible Spending Accounts

• Professional Development Allowance

• Paid Parental Leave benefit

• Discounted Pet Insurance

• Affordable Health Insurance (50% dependent coverage paid by employer)

• and many more!

Driving is not required for this SF position. Driver's License not required

Compensation: $28.32/hour

Company Overview

For more than 50 years, Insight Housing (formerly BFHP) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda County, San Francisco County, Contra Costa County, Solano County, Sacramento County, San Joaquin County and Amador County. We are proud of our team members who are very dedicated to our mission to ease and end the crisis of homelessness in our communities.

Program Description

A Pathway to Housing for Homeless Veterans-Insight Housing Roads Home program assists low-income Veteran families experiencing homelessness to attain housing placement and housing stability. The program provides street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and assistance in obtaining VA and other benefits. The program will work with all participants to develop and carry out action plans that improve their health and wellness.

Position Summary

Under supervision of the Housing Services Manager, the Housing Navigator supports the Roads Home Program's effort through landlord engagement, retention, and collaboration with other housing agencies. The Housing Navigator is the liaison for all landlords, property managers, the Roads Home program and our clients. This position acts as a housing advocate for Veteran households by negotiating housing options on their behalf and providing support in complying with housing rules through various tenant rights education and life skill trainings.

Essential Duties and Responsibilities

• Identify and provide program participants with housing resources needed to reach their permanent housing goals.

• In partnership with the Housing Services Manager, develop partnerships with property managers and landlords in counties that Roads Homes serves and maintain a database of landlords and available properties.

• Match landlord qualifications with client needs.

• Monitor the local housing rental markets by keeping abreast of market rental rates, supply and demands of housing and other related conditions.

• Negotiate rental agreements with landlords, conduct housing inspections, and assist participants with review of lease agreements and move-ins.

• Assist with the client intake process and initial assessment.

• Collect and keep files of income certifications, calculations of subsidies and lease approvals for participants' direct lease contracts.

• Perform or arrange housing inspections prior to move-in.

• Maintain a database of all clients housed including date and location of permanent housing.

• Conduct regular home visits to clients who are housed.

• Ensure that all regulatory agreements, contracts, and fair housing laws are adhered to as they relate to housing.

• Provide individual and in group education regarding housing retention, tenancy skills, and financial assistance and management.

• Coordinate eviction prevention services and follow up with landlords.

• In partnership with the Case Manager, assist clients in meeting basic needs for food, shelter, medical /mental health care, ID's, etc, as needed.

• Maintain HMIS database records, including client intakes, program entry and program exit; ensure that all data is entered into HMIS within 24 hours of service delivery.

• Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.

• Attend and participate in all staff meetings, trainings, and case conferences, as assigned.

• Complete and submit timesheets in a timely and accurate manner.

• Work within the framework of Insight Housing's Code of Conduct.

• Perform other tasks as assigned by supervisor.

Qualifications, Skills and Abilities

• BA/BS in Social Services or related field preferred, or equivalent combination of education, training, and experience.

• Two years of experience in real-estate, property management, or housing support. Prior experience working with Veterans, homeless and low-income individuals strongly preferred.

• Ability to work some weekends and evenings as needed.

• Commitment to serving homeless individuals and Veterans. Have a clear understanding of PTSD, Traumatic Brain Injury, alcohol and drug dependency and other mental health issues.

• Proficiency in Microsoft Office, email, internet, and calendaring applications. Experience with HMIS data entry strongly preferred.

• Excellent knowledge of local housing markets in the Counties Roads Home serves.

• Must be able to conduct client home visits on their own. Comfortable visiting clients/homes with large dogs.

• Veteran status preferred.

• Excellent verbal and written communication skills.

• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude.

• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.

• Ability to maintain professional conduct, attitude and appearance at all times.

Physical Requirements

While performing the duties of this job, the employee is

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.

• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.

• May be occasionally required to stoop, kneel, or crouch.

• May be required to lift or move up to 50 lbs.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.