Housing Navigation Manager

Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply 

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

*This is an in-person position in Salt Lake County that requires frequent local travel. There may be flexibility for occasional remote work with work plan approval from the Division Director of Housing Navigation. 

Job Summary 

The Housing Navigation Manager works to promote housing stability for veterans, individuals, and families experiencing homelessness in Salt Lake County through the administration of various rental assistance and housing programs. They manage eligibility processes, coordinate housing placements, and ensure compliance with program and grant requirements. This position is responsible for supervising a team(s) of Housing Assessors and Housing Navigators who work directly with individuals and families to assess program eligibility and to locate, secure, and retain affordable permanent housing. Responsibilities include, but are not limited to, coordinating caseload assignments, managing monthly administrative processes (projections, recertifications, rents, etc.), ensuring compliance with the scope of work for each program, and collecting program data. There are four managers within the Division of Housing Navigation: the Veterans Housing Navigation Program Manager, the Family Housing Navigation Manager, the Rapid Housing Navigation Program Manager, and the Housing Stability Manager. 

*Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. 

Reports to

Division Director of Housing Navigation

Position Status

Full Time, 40 hrs

Shift

Monday – Friday, Days, Occassional after-hour and weekend hours may be required

Salary Range

Grade 10, $26.67

FLSA Status

Exempt

EEO Class
First/mid-level officials and managers

Key Responsibilities 

Management

• Provide leadership and support to Supervisors and Housing Navigators through regular supervision meetings, training, and mentoring to ensure effective program delivery, team cohesion, and professional development. 

• Hire, train and orient new staff on program standards and compliance with housing grants, reporting requirements, and outcomes. 

• Coordinate regular team meetings and collaboration meetings with case management and shelter teams to ensure a smooth and coordinated service delivery.     

Administration 

• Provide administrative oversight for all programmatic requirements, including a deep knowledge of housing vouchers, reporting requirements and outcomes, to ensure effective program management. 

• Manage program budgets, including forecasting and decision-making on fund utilization. 

• Report monthly, quarterly, and annually on identified key performance indicators (KPIs) to Division Director. 

• Participate in community triage meetings to prioritize housing placements and streamline service coordination. 

• Coordinate program eligibility and recertification processes to ensure all paperwork is accurate, compliant, and completed in a timely manner. 

• Coordinate monthly rents process to ensure all eligible payments are released on time. 

• Coordinate service delivery between programs, departments and partnering agencies. 

• Communicate regularly with the Division Director of Housing Navigation on all aspects of program operations. 

Community Engagement 

• Represent The Road Home at community events, conferences, and meetings to promote program visibility and foster collaborative partnerships. 

• Cultivate relationships with property managers and landlords to expand housing options and support program goals. 

• Assist Housing Navigators in negotiations and communications with property managers to secure housing placements, address concerns and build supportive partnerships. 

• Attend collaborative meetings with other agencies and partners as needed.     

Strategic Direction 

• Stay informed about emerging trends in homeless services and housing programs to inform strategic decisions and improve program effectiveness. 

• Develop expertise in available affordable housing sites, subsidies, and best practices for housing stability. 

• Identify and address process inefficiencies through quality improvement initiatives to enhance program outcomes.  

• Attend recommended trainings and conferences to ensure ongoing professional development.   

Special projects and other duties as assigned. 

Requirements

Education and Experience 

• Bachelor’s degree in Social Work, Sociology, Psychology, or a related field preferred or equivalent work experience. 

• At least two years of direct supervisory experience. 

• Experience working with diverse and vulnerable populations or lived experience. 

• Experience with program and/or grant management preferred. 

• Demonstrated knowledge of homeless resources and other social services. 

Required Skills and Abilities 

• Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.  

• Familiarity with Trauma-Informed Care and Housing First philosophies. 

• Ability to work independently and make sound decisions with confidence. 

• Self-starter who can work collaboratively as a team leader and accept feedback. 

• Ability to communicate effectively, both verbally and in writing. 

• Ability to delegate and to model compassionate and trauma-informed interactions, supporting at various levels of engagement with guests. 

• Ability to handle difficult situations with professionalism, compassion and from a trauma-informed perspective.   

• Demonstrated experience cultivating collaborative relationships across teams and with community partners. 

• Excellent documentation, organizational and computer skills (Microsoft Suite, Calendar, Mail, etc.) Familiarity with Client Track or other HMIS database is a plus. 

• Must pass a pre-employment background check and drug screen. 

Physical and Equipment Requirements 

• Ability to lift 15 pounds. 

• Ability to stand and walk for at least an hour at a time. 

• Must have a valid driver’s license and be insurable to drive an agency vehicle. Access to a personal vehicle is preferred. Staff are eligible for mileage reimbursement when using a personal vehicle during the workday. 

Benefits

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency