Housing First For Individuals (Hifi) Case Manager

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The Housing First for Individuals Program (HiFI) is a collective of case managers that provide support and services to households without children who have experienced chronic homelessness. The HiFI Case Manager works with program participants towards finding and maintaining housing within Salt Lake County while also creating and fostering community connections for participants when additional, specialized supports are needed. Individuals are referred to the HiFI team through a standardized community process involving multiple partner agencies and case managers are expected to be able to interact consistently and professionally with these partners at all times.

HiFI Case Managers provide support and services to program participants using a person-centered, housing first and trauma-informed approach. We promote and provide harm reduction services as needed and we are seeking individuals who can engage in open, honest and non-judgmental conversations around this.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions so please still apply*

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

*This is an in-person position that requires travel between various resource centers and shelters. There may be flexibility for occasional remote work with work plan approval from the HiFi Supervisor* 

Location

HQ

Reports to

HiFi Supervisor

Position Status

1 Full-Time

Shift

Monday - Friday, 40 Hours

Grade and starting salary

Grade 6/ $18.90/hour

FLSA Status

Non-exempt

EEO Class

Administrative Support Workers

Job Duties

• Provide direct case management services to program participants. This includes crisis intervention, program assessments, goal setting, problem solving, agency and community resources utilization, and network building.
• Provide outreach services to clients in a variety of settings including their homes, shelters and outdoors when needed.Provide outreach services to clients in various settings including their homes, community resource centers and outdoors when needed.
• Keep accurate records of services provided to program participants and be able to submit all information in a timely manner.
• Attend regular meetings including a weekly clinical case staffing and a weekly one on one meeting with supervisor for support.
• Use agency vehicles to provide transportation for guests.
• Other duties as assigned.

Promoting Best Practice

• Demonstrates awareness and desire to understand diverse populations
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• WillingnessA willingness to understand that housing first, harm reduction, and low barrier access to resources is best practice and essential to our mission at The Road Home.
• Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline

*Other duties as assigned

Must pass a pre-employment background check and drug screen. 

Requirements

Education and Experience

• Experience working with diverse populations preferred.
• Must have either lived/worked/volunteer experience or a degree in a related field.

Required Skills and Abilities

• Adhere to and believe in the mission and vision of The Road Home.
• Be a team player with strong interpersonal skills.

• Be dependable and reliable.
• Ability to accept direction from Supervisor.
• Be organized for and motivated to complete tasks on time.
• Basic computer skills needed along with a willingness to learn new skills over time.
• Self-starter and self-directed.

• Able to communicate effectively and handle difficult situations with professionalism, and compassion.
• Ability to work from a Trauma-Informed Care framework.
• Familiarity with the Housing First philosophy.
• Demonstrated awareness of and sensitivity to diverse populations.
• Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.

• Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

• Ability to assist with light duty moving (food boxes)
• Ability to stand and walk for at least an hour at a time*
• Ability and license to drive a vehicle*

The Road Home is an Equal Opportunity Employer

The Road Home is requiring all employees to be vaccinated against COVID-19.

The Road Home is committed to our work in addressing Diversity, Equity, and Inclusion (DEI) as part of our mission to help people experiencing homelessness move back into housing. We strive to create a team that reflects the people we serve and where our guests and employees feel empowered to be their full, authentic selves.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)

• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year

• Free Short Term & Long-Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!