Housing Coordinator

Salary: $26.44 hourly, non-exempt

Who We Are

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Position Summary

The Housing Coordinator will provide housing locator and retention services to people who are transitioning or diverted from homelessness or institutions. The Housing Coordinator will work directly with tenants, case management staff, service providers and landlords/property managers to ensure that tenants successfully retain their housing over time. The Housing Coordinator will ensure tenant well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. The Housing Coordinator will work creatively to prevent eviction and solve other housing related issues.

Responsibilities

• Coordinate all phases of client move-ins into scattered-site and supportive housing units.
• Liaison between client and the Intensive Case Management Unit.
• Work independently and/or with the Housing Acquisition Specialist team to assist with housing placements and assignments.
• Assist with maintaining client application reviews and trackers.
• Ensure tenant well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
• Respond to housing and tenant-related emergencies during normal business-escalate to manager for after-hours emergency
• Master the housing rights of people with disabilities under Section 504 of the Rehabilitation Act of 1973 and the Fair Housing Act, As Amended in 1988.
• Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist client through the process to obtaining the request.
• Educate community members about the housing needs of identified client and the importance of supportive housing.
• Submit and follow up on tenant maintenance requests.
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of tenants, staff, and organizational information always and exercise appropriate boundaries with tenants.
• Routinely make home visits and phone calls to program participants
• Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
• Other duties as assigned by Program Supervisor or Program Manager.

Requirements

Mindsets

You are a "details" person. You take pride in your work. To you, getting the details right is essential to a good outcome.

Your middle name is problem-solver.You exhibit good judgment and demonstrate great problem solving ability with a commitment to innovative solutions.

You're a hungry learner.You enjoy constantly taking in new information and are committed to continuous learning about the world and the work around you.

You thrive in a dynamic environment.You're at ease with rapid change and are flexible to adjust to the changing needs of your clients. You enjoy working collaboratively but are also able to get things done on your own. You possess a positive, can-do attitude.

Requirements

Professional Experience

• Preferred one year of work experience in non-profit human services
• Experience with homeless, veteran, and/or develop mentally disabled populations a plus
• Knowledge of different housing models, particularly rapid rehousing, a plus

Knowledge, Skills and Ability

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Willingness to travel and make multiple visits in the field
• Possession of a valid California driver’s license, a clean driving record, and automobile insurance if driving is a requirement.
• Access to reliable transportation and/or ability and comfortability with navigating public transportation
• Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
• Flexibility required regarding scheduling and prioritizing of tasks
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
• Bilingual (Spanish/English) preferred

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Competencies

Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

Strategic Agility: Sees ahead clearly, can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Organizational Values 

Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. 

Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. 

Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. 

Travel Requirements

This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, trainings, and other events primarily in the San Francisco Bay Area. Opportunities to attend events outside San Francisco’s Bay area, including Brilliant Corners’ sponsored events throughout California, or nationally may also be presented for this position.

If driving a personal or company vehicle a valid, clean CA driver’s license and personal auto insurance
may be required.

Salary range for this position is $24.04 - $29.14 hourly. This position is being offered at $26.44 hourly, non-exempt.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. 

Benefits

Why work for Brilliant Corners?

Financial & Retirement

• Competitive Salary
• Retirement Plan with 5% match
• Employee Referral Bonus

Vacation & Time off

• Generous Vacation Policy
• Long List of Paid Holidays
• Paid Sick Time

Health Insurance

• Medical Insurance – 100% Covered
• Dental/Vision/Disability Insurance
• Flexible Spending Account

Professional Support

• Job Training
• Professional Development
• Employee Assistance Program

Other Perks & Discounts

• Company Social Events
• Wellness Initiatives
• Gym Membership Discounts