Housing Assistant

THIS POSTING IS FOR NYCHA EMPLOYEES ONLY

Note: This position is located at 1 Fordham Plaza, Bronx NY

The New York City Housing Authority is seeking a Housing Assistant for the Leased Housing Department's Briefing, Rental, Transfer Unit (BRTU). Through BRTU, HUD is providing thousands of housing choice vouchers, nationwide, to local Public Housing Authorities (PHAs) to assist individuals and families who are: 1) homeless; 2) at risk of homelessness; 3) fleeing or attempting to flee domestic violence, dating violence, sexual assault, stalking, or human trafficking; or 4) were recently homeless or have a high risk of housing instability.

The BRTU unit maintains the waitlist for the program, verifies information about the applicants' and tenants' income, communicates with landlords and outside agencies, and processes rental and transfer packages.

Reporting to the Assistant Housing Manager and Manager, the Housing Assistant responsibilities will include, but are not limited to, the following:

• Review rental and transfer packages submitted by voucher holders.

• Prepare packages for scanning and finalize rental processing in Siebel.

• Process voucher extensions.

• Resolve applicant and tenant related issues.

• Communicate with outside agencies to ensure and expedite the rental/transfer process.

• Ensure accurate and timely responses to inquiries.

• Promptly review and disposition reasonable accommodation requests.

• Create and process payment adjustments.

• Report system issues and suggest enhancements to improve operations.

• Establish effective working relationships with internal and external customers.

• Perform related duties as assigned.

Note: Due to the existence of a civil service list, candidates must have civil service status in the title of Housing Assistant to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below:

https://bit.ly/55aProgram

Additional Information:

1.This position is open on a direct transfer (lateral) basis only. It is not open as a promotional opportunity.

2.Employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

Minimum Qualifications

1.A baccalaureate degree from an accredited college; or

2.A four-year high school diploma or its educational equivalent, approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or

3.A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent

EXPERIENCE IN WHICH TASKS PERFORMED ARE PRIMARILY CLERICAL, SECRETARIAL, RECEPTIONIST, AND/OR ACCOUNTING IS NOT ACCEPTABLE. EXPERIENCE THAT INCLUDES ONLY

INCIDENTAL CONTACT OR INTERACTION WITH TENANTS IS NOT ACCEPTABLE.

Preferred Skills

• Knowledge of the Housing Choice Voucher (Section 8) Program and related compliance policies

• Knowledge of the Department of Housing and Urban Development ("HUD") rules and regulations

• Intermediates excel skills

• Ability to navigate online databases

• Ability to communicate clearly and concisely, both verbally and in writing

• Excellent detail-orientation and follow up skills

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.