Houseperson

JOB DESCRIPTION

POSITION TITLE:

Houseperson

DEPARTMENT:

Housekeeping

REPORTS TO:

Director of Housekeeping

DIVISION:

Rooms

EXEMPT OR NON-EXEMPT:

Non-Exempt

JOB DESCRIPTION:

The Houseperson is responsible for assisting the Room Attendants by delivering clean linen to housekeeping staff throughout hotel and collecting dirty linen; collection and disposal of garbage from hotel; work on cleaning and other maintenance projects as assigned by Housekeeping Manager.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

• Stock, maintain and transport housekeeping supply cart on a daily basis

• Restock housekeeping linen closets for next day's use and replenish chemical bottles.

• Perform deep cleaning tasks, as needed, such as: high dusting, turning mattresses, etc.

• Dispose of trash and recyclables

• Keep all hallways, public areas and closets clean, neat and vacuumed

• Demonstrate operating knowledge and performance of commercial floor care equipment to shampoo carpets, as well as wax and polish floors as assigned.

• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Manager

• Report any maintenance repairs immediately to Housekeeping Manager / Engineering

• Handle items for "Lost and Found" according to the standards.

• Respond to special guest requests in a timely, friendly and efficient manner

• Assist Room Attendants with cleaning guest rooms as needed, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, and nightly turn-down service

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate will:

• Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.

• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.

• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.

• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.

• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES:

Demonstrate thorough knowledge of the hotel safety procedures to ensure the safety and security of our guests and employees. Hotel Safety Procedures include, but are not limited to: completing all assigned hotel safety training satisfactorily, following hotel safe work practice standards, consistently using all personal protective equipment (PPE) and consistently adhering to Employee Safety and Health Procedures for preventing and controlling the spread of potentially contagious diseases like HIV/AIDs, Hepatitis B, Influenza, Norovirus and COVID - 19. Adhere to ergonomic standards as outlined in our Musculoskeletal Injury Prevention Program (MIPP)

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

High School Diploma or equivalent - preferred, but not required.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Detail oriented and comfortable working in a fast-paced environment

• Excellent time management and organizational skills

PREVIOUS EXPERIENCED REQUIRED:

Previous hospitality and/or housekeeping experience preferred

ACTIVITY SUMMARY

Never

Occasionally

Frequently

Constantly

Sitting

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Standing

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Walking

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Crawling

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Bending Over

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Reaching Overhead

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Balancing

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Pushing/Pulling

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Lifting/Carrying

10 lbs. or less

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20 to 50 lbs.

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Over 50 lbs.

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Skin/Hands in Water

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Exposure to Chemicals

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Foot Controls Used

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Repetitive Hand Use

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Firm Grasping Required

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OTHER REQUIREMENTS

Select Yes or No

Driving Vehicles/Equipment

No

Operating Equipment/Machinery

Yes

Exposure to Dusts, Gas, Fumes

Yes

Exposure to Hazardous Materials

Yes

Possible Exposure to Blood/Body

Yes

Fluids

Exposure to High Noise Levels

Yes

Walking on Uneven Ground

No

Exposure to Marked Changes In

Yes

Temperature

Use of Safety Equipment (Glasses,

Yes

Ear Plugs, Etc.)

Hearing Impairment Acceptable

Yes

Color Vision Impairment

Yes

Acceptable

Color Vision at 20 inches or less

Yes

Required

Clear Vision at 20 feet or more

Yes

Required

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job, based on business necessity.

I am indicating with my signature below that I have received a copy of my job description, as assigned, and understand my responsibility in becoming familiar with its contents. I further understand this job description should not be construed to be an employment contract. Nothing in this job description changes the fact that your employment with Portola Hotel & Spa is at - will. Only the General Manager or the General Counsel of Portola Hotel & Spa has the authority to enter into an agreement for employment other than at -will, or an agreement that otherwise modifies company policy, and then only if such agreement is in writing and signed by the employee and the General Manager or the General Counsel.

Employee Signature: Print Name Here:

Today's Date: