Position Summary & Objective
Clean and maintain public and employee areas.
Eye contact should be made at a distance of no less than 10 feet from every guest.
A genuine smile should be offered at a distance of no less than 5 feet from every guest.
Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.
Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.
Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest's individual needs.
Essential Functions of the Job
Maintain cleanliness of assigned areas.
Assist housekeeping team with replenishment of linens, towels, bedding and service equipment.
If assigned to public areas, must be able to communicate with guests and maintain a presence in the public areas of the hotel.
Able to assist with moving furniture and other heavy items.
Able to assist engineering team with occasional tasks.
All areas must be cleaned with the proper chemicals per housekeeping instructions.
Ensure assigned area(s) are clean and tidy at all times, taking corrective action as needed to ensure a high standard of cleanliness.
Assist the department with guest special request, example, rollaway bed, baby crib, etc.
Stock all products relative to position to their proper levels.
Keep storages areas clean and organized, everything should be in the right place.
Write and or report all maintenance requests and mechanical deficiencies.
Working Conditions and Physical Requirements
Indoors v Outdoors
Standing v Sitting
Work Environment -. Working as part of a team; working AM, PM & overnight shifts. Working holidays. Overtime may be required due to business need
Constant reaching, handling, feeling, talking, hearing and seeing (near, far, depth perception, color vision, and field of vision). Occasional climbing, balancing, stooping, kneeling, crouching, tasting, smelling. Dealing with noise of lobby area as well as phones.
Able to lift heavy objects (30-50 pounds)
Able to stand for extended periods of time
Ability to perform duties in extreme temperature ranges.
Education, License/Certifications & Skills
Must be able to read and write in English or Spanish.
Ability to multi task and prioritize.
Bilingual in English and Spanish preferred.
Previous experience preferred, especially with Janitorial equipment and chemicals.
All employees must maintain a neat, clean and well-groomed appearance per Aspen Skiing Company Hospitality standards.
Aspen Skiing Company, L.L.C.