Houseperson

Horseshoe Bay Resort Baltimore , MD 21203

Posted 1 week ago

Description

Crescent Hotels & Resorts was built by operators for operators, and is more than just a portfolio of hotels. Crescent is part of an elite group of independent hotel management companies approved to operate flags under the major brand affiliations of Marriott, Hilton, and Hyatt. Our portfolio of premier branded hotels and independents across the United States and Canada is comprised of properties in the resort, upper-upscale full-service, and luxury segments.

We are a privately-owned progressive hotel and resort management company determined to be the employer of choice in the hospitality industry. Through a passionate and deeply personalized approach to each hotel, our hands-on management style is attributed to our in-depth experience and dedication.

Together with an unsurpassed level of passion and energy, our associates have extensive experience in all disciplines of hospitality management. This combination distinguishes us from our competitors, enabling us to remain an industry leader in hotel operations.

The Baltimore Marriott Inner Harbor is located in the heart of the Arts & Entertainment district, making the hotel a top selection for every traveler, whether for business or personal purposes. Sports fan guests may enjoy an Orioles game at Camden Yards or a Ravens game at the M&T Bank Stadium.

Other attractions include the National Aquarium, museums, shopping, and many more. We look forward to you joining the Baltimore Marriott Inner Harbor hotel.

JOB OVERVIEW: Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, and assist room attendants in order to maintain Crescent's high standards of quality.

REPORTS TO: Executive Housekeeper

ESSENTIAL JOB FUNCTIONS:

Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.

Empty room attendant carts of soiled linen and trash.

Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.

Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.

Flip mattresses and move furniture as assigned by supervisor.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 lbs. Ability to comprehend and follow instructions from supervisor.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff.

It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.



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Houseperson

Horseshoe Bay Resort