Houseperson

POSITION SUMMARY:

This position is responsible for providing guests with a positive experience and maintaining Downtown Grand's brand standards as set by the Director of Housekeeping.

• Vacuum guest hallways on a daily basis

• Store supplies and stock shelves in Housekeeping locker room daily

• Flip mattresses in guest rooms to prolong mattress life

• Detail hallways including clean baseboards, carpet edges, lamps, shades, wipe down walls, tables, picture frames, mirrors and wall signs

• Maintain general cleanliness of guest hallways throughout the shift

• Ensure Guest Room Attendant (GRA) carts are emptied of trash and linen throughout the shift

• Maintain cleanliness of ice and vending areas including the floor and area beneath the machines

• Ensure ice and vending machines are dry and free from debris

• Remove and replace trash container liners every morning on assigned guest floors

• Report any maintenance calls to supervisor

• Ensure guest elevators doors, tracks, and surrounding areas are clean and debris-free, and elevator signs and call button plates are smudge-free

• Dispose of boxes and trash left in service elevator area

• Maintain cleanliness of services elevator doors, tracks and keep floor clean and dry.

• Transport all dirty soiled linen, terry, bed skirts, bed pads, blankets, and pillows to the designated area before the end of the shift

• Stock linen and supplies in each storage locker on a daily basis

• Move hampers of both soiled and clean linen daily as required to complete assigned tasks

• Keep stairwell exits clean and free from debris

• Fill cleaning chemical bottles before shift ends

• Deliver guests requested items including but not limited to irons, hairdryers, cribs, rollaway beds, amenities, refrigerators, and pillows to guests in a timely manner while adhering to company guest service policies

• Must be able to make rollaways in absence of Guest Room Attendants

• Must be able to clean Biohazards

• Performs all other job related duties as assigned by Housekeeping Leadership

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Qualifications:

• At least 6 months of previous cleaning experience

• Must be able to move linen hampers that may weigh up to 400 pounds

• Working knowledge of cleaning equipment, supplies, and chemicals used

• Excellent guest service skills

• Have interpersonal skills to deal effectively with all business contacts

• Professional appearance and demeanor

• Work varied shifts, including nights, weekends and holidays

• High school diploma and equivalent

• Able to effectively communicate in

• English, in both written and oral forms

Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.