Housekeeping Supervisor - Residential Life

Scheduled Hours

40

Position Summary

Position is responsible for the assuring the performance of the housekeeping staff is meeting University standards. Position shall also provide periodic inspections of the staff and the areas of the building that the housekeepers provide service to residents and staff.

Job Description

Primary Duties & Responsibilities

• Position is responsible for daily evaluation and monitoring of ten to fifteen housekeepers to assure housekeeping standards are being met. Additionally position is responsible for making sure compliance to rules and regulations of the University is adhered to by all housekeepers and communicating and documenting all concerns to housekeeping management if housekeepers do not adhere to policy. Position shall provide training as and when cleaning standards fall below acceptable levels. Position is responsible for beginning most of the progressive disciplinary action processes (verbal warning) when necessary.

• Responsible for bi-weekly housekeeper inspections to help in monitoring performance of the housekeeper and also is responsible for bi-weekly furniture assessments and arrangements to ensure that furniture and fixtures of any residential building are consistent with the level of the excellent standards the University strives to maintain.

• Weekly communication with other housekeeping supervisors, Residential College Directors, and Housing Services Management is crucial so concerns with a housekeeping assignment that spans more than one zone, a concern within a building involving a resident, or a concern dealing with a housekeeper or supplies and equipment within any residential building can be addressed proactively.

• Position will need to work flexible hours (late evening or early morning hours) depending on the zone they supervise, work a rotating weekend schedule during the year, and perform other office duties, including but not limited to opening the office for the day, assigning work assignments, and closing the office at the end of a shift whenever management is not present.

• Report all maintenance issues that are observed within the resident areas by calling the Residential Life Center or Facilities customer service; follow up on these issues to assure they are handled within a reasonable length of time; report any suspicious person to Campus Police; follow the rules and regulations of Washington University-St. Louis; maintain a valid driver's license at all times in the event you will need to drive the Residential Life Center owned truck.

• Perform other duties as assigned.

Working Conditions

• Must be physically fit and capable of lifting up to 35 pounds to waist level, position frequently bends, kneels, squat numerous times throughout the day.

• Position requires candidate to be on their feet most of the day.

Preferred Qualifications

• Excellent interpersonal skills is a must; a service-oriented person that is a team player and can work well with others to maintain specific goals.

• Candidate must be capable of displaying excellent communication skills, written and verbal.

• Experience working with personal computers with software such as Microsoft Word and Excel and strong knowledge of copy/scan/facsimile machines.

• Self-motivated person that can take direction however works independently and strives to achieve very high personal and departmental standards.

Required Qualifications

• High school diploma or equivalent high school certification.

• Three years of housekeeping experience within the university or five years of experience with at least two years of experience as a supervisor within the hospitality industry with preference towards experience in housekeeping at a five star hotel property.

• Valid Missouri Class E or Illinois Class D Driver's license.

• Good driving record.

Grade

G07-H

Salary Range

$18.91 - $29.32 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.