Housekeeping Supervisor

This part-time position is responsible for ensuring that all work performed by the housekeeping department in cabins, bathhouses and public areas meets the expected standards of cleanliness and consistency.

Join the team at Hersheypark Camping Resort, campground located a few miles down the road from Hersheypark amusement park that features log and deluxe cabins, tent sites, and partial and full-hookup sites.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Inspect all cabins and their surrounding areas for cleanliness and maintenance challenges (Including but not limited to: Interior, Exterior, Fire Pit, Deck/Patio, Picnic Table & Grounds)*

• Perform tasks such as cleaning cabins, public areas and bathhouses; replacing light bulbs, smoke detector batteries, etc. to ensure a comfortable guest experience*

• Inspect bath houses, laundry rooms, and public areas to include the game room, shuttle stop and registration area for cleanliness and maintenance challenges*

• Assist housekeeping staff to ensure all cabins are ready for the assigned check in time*

• Utilize the property management system and other departmental software to assign cabins, print reports, assign daily tasks, log maintenance needs, and answer/respond to company emails, as well as daily recordkeeping of assignments, staff, and guest opportunities*

• Complete housekeeping supply inventory and provide accurate information to the purchasing manager*

• Train and coach employees in cleaning procedures, processes and standards *

• Monitor staff activity to ensure productivity and safe work practices *

• Handle guest opportunities in a professional and appropriate manner

• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older

• Must possess a valid driver's license

• Minimum of 1 year of customer service experience

Knowledge, Skills, and Abilities:

• Previous supervisory experience preferred

• Excellent written and verbal communication skills

• Previous housekeeping experience preferred

• Proficient in Microsoft Office and Google Suite

• Previous experience with conflict resolution and problem solving

• Highly motivated and self driven

Job Demands:

• Walk, stand 90% of shift

• Bend, stoop, life 70% of shift

• Carry, sit, climb ladders 50% of shift

• Work in confined spaces 30% of shift

• Lift, pull, and push a maximum of 75 lbs unassisted

• Exposure to basic cleaning chemicals, propane, and gasoline

• Must be able to work a flexible schedule based on operational need, including weekends, holidays, and evenings

• Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. Work is almost exclusively outdoors

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer