We seek a positive, service-oriented, energetic and self-motivated Housekeeping Supervisor to join our team. The Housekeeping Supervisor will report to the Executive Housekeeper and will work closely with the hotel's housekeeping and guest front office departments. This position is responsible for coaching, training and leading the housekeeping team members in the details of their work. The individual will be responsible for inspecting rooms, training staff, assisting with inventory, coordinating expected arrivals/departures with Front Desk, and verifying daily room cleanings. He or she needs to be able to observe performance, provides positive reinforcement and encourage improvement.
Responsibilities include but are not limited to:
The candidate must have a high level of energy and commitment to the hotel business
Ensure that every effort is made to create a great experience for every guest
Effectively lead, teach and continually train your team
Effectively deal with internal and external customers with the highest level of professionalism
Follow and enforce hotel policies and procedures
Manage and resolve all guest complaints in a timely, professional and courteous manner
Train and lead your team to achieve highest guests satisfaction
Attend to daily operational requirements of the Housekeeping department including pre-shifts & team meetings
Initiate and monitor shift checklists for proper completion of tasks
Respond to all guest needs and requests in a timely manner
Maintain a high level of professional appearance and demeanor of the staff
Create courteous, friendly, professional and training focused work environment
Inspect all rooms and public areas
Must be able to speak, read, write and understand the primary language(s) used in the workplace. Both English & Spanish skills preferred.
Requires good communication skills, both verbal and written.
Must be able to lift up to 20 pounds occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
High school or equivalent education required or equivalent combination of education and experience.
Previous housekeeping experience required
Must be able to work weekends and holidays
Positive attitude and ability to deal with wide variety of people
Excellent time management skills
Willing to clean rooms when required
First Hospitality Group seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. FHG fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.
EQUAL OPPORTUNITY EMPLOYER
First Hospitality Group Inc