Housekeeping Manager

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GENERAL SUMMARY

The Housekeeping Manager is responsible for the overall management of the Hotel Operations Housekeeping Department and for meeting and maintaining our AAA rating standards, as appropriate for each area.

CORE SCOPE OF POSITION

• Plans, manages, and coordinates the daily operations of the housekeeping team, including training, performance reviews, coaching, development, and disciplining of team members.

• Monitors work flow to ensure safe practices, work quality and accuracy; ensures compliance to applicable rules and regulations and policies and standard operating procedures. Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or rating standards.

• Develops and conducts monthly departmental training and related education programs such as techniques of cleaning and sterilizing facilities, use of chemical agent and equipment, collection and disposal of infectious materials and general environmental maintenance.

• Inspects rooms and all areas of the hotels to assess cleanliness of facilities, work in progress, and condition of furniture and fixtures.

• Develops and implements standards and procedures with focus on resource conservation and sustainable practices.

• Works with other departments to schedule cleaning projects and ensures requests are accommodated in a timely and efficient manner.

• Works with the laundry department to ensure product is clean and in good condition.

• Reviews, monitors and handles guest issues while ensuring guest satisfaction.

• Promotes and maintains the highest level of guest service; ensures team members are aware of and can speak to marketing promotions and any changes in hotel policies and procedures.

• Monitors and manages the departmental budget and inventory control to minimize cost.

• Monitors labor hours and schedules to minimize overtime and to maximize use of resources to best service business demands.

• Requisitions products and maintains adequate supplies for efficient operation of the department.

• Designs, plans, and coordinates special projects to improve, enhance, repair and maintain the hotels.

• Maintains required records, gathers statistics and prepares reports as required.

• Ensures a safe and hazard free work environment.

• Performs other duties as assigned.

LEADERSHIP

• Is a role model of the Viejas's service culture.

• Leads by example and creates strong morale and engagement in his/her team.

• Communicates company and departmental goals and fosters open communication across the department.

• Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.

• Manages conflict effectively; listens and assesses situations; takes action to resolve.

LEADERSHIP

• Is a role model of the Viejas's service culture.

• Leads by example and creates strong morale and engagement in his/her team.

• Communicates company and departmental goals and fosters open communication across the department.

• Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.

• Manages conflict effectively; listens and assesses situations; takes action to resolve.

INTERACTION

• Interacts with internal and external guests.

• Regularly interacts with senior management on matters concerning any issues impacting guest service and our property service rating.

SUPERVISION

• Manages through shift managers and indirect supervision of housekeeping team.

EDUCATION/CERTIFICATION

• High school diploma or general education degree (GED).

• Degree or certificate preferred.

• Valid California driver's license.

EXPERIENCE

• 5 to 7 years of related experience and/or training.

• Management/leadership experience required.

• Strong understanding of and/or working experience of the AAA rating criteria.

• Bilingual preferred.

KNOWLEDGE AND SKILLS

• Excellent verbal, written, and interpersonal communication skills.

• Superior guest service and hospitality skills at all levels.

• Detail-oriented, organized, self-motivated, and values teamwork.

• Working knowledge of Microsoft Office, Word, and Excel.

• Demonstrated knowledge of budget management and inventory control.

• Ability to resolve problems efficiently and effectively.

• Ability to work with diverse personalities.

• Ability to multi-task and work in a fast-paced, deadline-oriented environment.

• Must be able to a work flexible schedule according to business needs, including evenings, weekends, and holidays.