The Public Area Manager is responsible for all public areas, including lobby, restaurants, lounges, executive offices, pool area, public washrooms, garden areas, corridors, pathway, banquets, perimeter of hotel, heart of the house corridors, locker rooms, staircases etc. The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details.
Essential Duties and Responsibilities
1.Lead, through your direct reports, the effective management of the departments noted above, to maximize the employee experience (PEOPLE), ensure effective SOP's and systems (PROCESS), deliver optimal guest service (PRODUCT) while driving revenues complimented by cost management to drive financial performance (PROFIT). You are empowered to make decisions to ensure a balanced management approach to the 4 P's.
2.Ensure that all direct reports and Sandestin employees proudly carry the Sandestin Investments credo card while "knowing, owning and energizing" our mission, vision and company culture at all times.
3.Lead by example the "3 Steps of Service" and the "10/5 rule" to ensure they are as well practiced by direct reports and employees at all times.
4.Facilitate a healthy workplace through daily appreciation and positive communication with direct report and employees with "dignity and respect" in mind at all times.
5.Assigns duties and instructs workers in collection, cleaning, and arrangement of articles for convention or banquet hall and conference rooms, resort offices and public areas.
6.Inspect facilities for completeness of assignments and instructs pe3rsonnel to correct errors.
7.Prepare daily work assignments roster and maintains work performance records.
8.Assist in performing cleaning duties for public areas.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort:
Perform special projects and other responsibilities as assigned.
Professionally represent the hotel in community and industry organizations and events.
Participate as a team player with all departments.
Provide constructive feedback to all departments.
Be a leader and a role model to all employees.
Any and all duties and responsibilities as assigned to you.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Basic Required Skills
Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift items weighing in excess of 50 lbs. occasionally.
Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, photocopiers, dolly and other office equipment as needed.