Housekeeping Manager

Sage Hospitality Resources, LLP Lakewood , CO 80226

Posted 2 months ago

11720BR

Req #:
11720BR

Why Us:

The Hampton Inn a Sage managed property is looking for independent thinkers with their own entrepreneurial spirit. Were not asking you to fit the mold, were hoping that you break it.

Risk takers and creative spirits with a penchant for numbers are welcome. We are a results-driven company creating places that are more than just heads in beds, so were looking for more than just a person behind a desk.

Achieving personal and professional growth is one of our values at Sage Hospitality. We believe its not just about the work you do, but its about who you are. We give back to the community, look challenges dead in the eye.

Job Title:

Housekeeping Manager

Location Name:

Hampton Inn Denver West Federal Center

City:

Lakewood

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

The Housekeeping Manager assists the Executive Housekeeper in ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesnt show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

KNOWLEDGE/SKILLS

Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.

Requires supervisory/management skills. Ability to communicate information and hotel services to management and guests. Moderate hearing necessary for one-on-one communication with guests and staff, telephone use.

Excellent vision necessary for quality inspection, review reports. Excellent speech communication skills for one-on-one communication with guests, telephone usage and two-way radio and associates. Excellent literacy necessary to interpret reports.

ABILITIES

Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.

Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner. Carrying up to 35 lbs. of supplies. Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.

Occasional kneeling required. Mobility -continuous movement throughout hotel. Continuous standing

  • 90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours.

    Ladders -approximately 3 feet, 2% of 8 hour shift. No driving required.

EDUCATION/FORMAL TRAINING

One to two years of post-high school education.

EXPERIENCE

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

MATERIAL/EQUIPMENT USED

Chemicals/Agents used: Cleaning chemicals, aerosol sprays used to perform function.

Back brace worn approximately 100% of 8 hour shift. Gloves worn 10% of 8 hour shift. Operation of vacuum cleaner, wet vac, trash receptacle, computer, computer printer, telephone, two-way radio, calculator.

ENVIRONMENT

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Position Type:

Full Time

  • Regular

State:

CO



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Room Attendant/ Housekeeping Fairfield Inn & Suites Denver West/Lakewood

Lodging Dynamics

Posted 2 weeks ago

VIEW JOBS 11/2/2018 12:00:00 AM 2019-01-31T00:00 JOB OVERVIEW:Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.REPORTS TO: Housekeeping SupervisorWORK ENVIRONMENT:Guest Rooms, Guest and Service Corridors, Housekeeping Office, laundry & linen rooms, linen chute area, and service landings.Job involves working: Under variable temperature conditions (or extreme heat or cold). Under variable noise levels. Outdoors/indoors. Around fumes and/or odor hazards. Around dust and/or mite hazards. Around chemicals. Around bio-hazards.KEY RELATIONSHIPS:Internal: Housekeeping Supervisor, Inspector, Linen/Laundry Staff, Front Desk, and Engineering.External: Hotel guests/visitors.QUALIFICATIONSEssential:1. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data.2. Satisfactorily communicate with guests, management and co-workers to their understanding.Desirable:1. High school graduate.2. Fluency in English both verbal and non-verbal.3. Fluency in second language, preferably Spanish.4. Previous training in guest relations.5. Previous experience in hospitality industry, preferably Housekeeping in a similar market.6. 1 year prior experience in cleaning hotel guest rooms.7. Knowledge of proper chemical handling.PHYSICAL ABILITIESEssential:1. Exert physical effort in transporting up to 50 lbs.2. Endure various physical movements throughout the work areas.3. Reach 5 feet.4. Remain in stationary position for up to 8 hours throughout work shift.ESSENTIAL JOB FUNCTIONS1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.3. Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.4. Maintain positive guest relations at all times.5. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.6. Resolve guest complaints, ensuring guest satisfaction.7. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.8. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.9. Clean guest rooms by category priority.10. Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.11. Service assigned guest rooms.12. Empty trash containers.13. Remove all dirty terry and replace with clean par to designated layout.14. Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.15. Replace facial, toilet tissue, and bathroom amenities in correct amount and location.16. Remove dirty bed linen and make up bed with clean linen.17. Replace laundry bags and slips.18. Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and luggage rack.19. Dust and polish all furniture.20. Realign furniture to floor plan.21. Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.22. Check under bed(s), chairs and sofa for debris and remove if present.23. Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.24. Remove all dust, debris, and foreign particles from upholstered furniture including crevices and under cushions.25. Dust pictures, frames, and mirrors.26. Remove dust and debris on television, clock radio, remote control, and cable box.27. Set correct time on clock and microwave; correct TV channel; correct movie rental insert.28. Clean all lamps and light switches; check for proper working order.29. Remove dust, spots, and smears from windows, ledges and frames.30. Remove dust, grease, and smears from telephones and reposition properly.31. Cleans ice bucket and wipe all surfaces dry.32. Remove dust, smudges, and spills from mini bar; ensure it is plugged in and securely locked.33. Remove dust on drapes weekly and realign to correct position daily.34. Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.35. Remove trash, debris and cobwebs from balcony/patio.36. Remove dust, dirt, marks and fingerprints from entrance door(s).37. Ensure presence of fire safety, rate cards, and DND sign. Inspect condition and replace as needed.38. Remove dust, dirt, and smudges from A/C unit, vents, grids, and thermostat. Set thermostat to degrees.39. Remove dust, stains, and marks from all baseboards, ledges, and corners.40. Vacuum carpet in guest room.41. Spray room with deodorizer.42. Update status of rooms cleaned on assignment sheet.43. Return and restock cart at end of shift.44. Empty vacuum bag and wipe vacuum clean.45. Ensure security of any assigned guest room keys.46. Report any damages or maintenance problems to the Supervisor.47. Turn over any lost and found items from guest rooms to the Supervisor.48. If applicable clean kitchens to brand standards using standard operating practices.49. Greet all guests using the 15/5 rule.SECONDARY JOB FUNCTIONS 1. Make up cribs and rollaway beds.2. Stock cleaning supply caddies.STANDARD SPECIFICATIONSRequirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Lodging Dynamics Lakewood CO

Housekeeping Manager

Sage Hospitality Resources, LLP