Housekeeping Manager

ABOUT MOUNTAIN TIME VACATION RENTALS

Mountain Time Vacation Rentals LLC is a leading vacation rental management company based in Fort Collins, Colorado. With a commitment to excellence and a passion for providing exceptional guest experiences. We have been successfully managing vacation rental properties for over 10 years. We take pride in our dedication to delivering top-notch service to our clients and guests, and we strive to create a memorable vacation experience for every visitor.

At Mountain Time Vacation Rentals, we believe that our employees are our greatest asset. We foster a positive, collaborative, and supportive work environment where everyone has the opportunity to learn, grow, and succeed. We value innovation, professionalism, and a strong work ethic, and we are looking for individuals who share our values and are enthusiastic about joining our team.

JOB DESCRIPTION

We are seeking a talented and experienced Housekeeping Manager to oversee our housekeeping operations in Fort Collins. In this role, you will be responsible for managing a team of housekeeping staff, ensuring cleanliness and maintenance of our vacation rental properties, and maintaining high standards of guest satisfaction.

RESPONSIBILITIES

• Lead and manage our housekeeping team, ensuring cohesion among diverse personalities and cleaning styles. Your role involves hiring, training, and providing ongoing coaching sessions to foster a collaborative and high-performing team.
• Strategize and implement a comprehensive training program to uplift and continually improve the skills of our housekeeping personnel.
• Organize and maintain housekeeping schedules across properties, supporting cleaners with varied personalities and styles, while ensuring adherence to consistent, high-quality cleaning standards.
• Conduct regular inspections to guarantee the highest cleanliness standards and update property documents, including detailed cleaning instructions.
• Oversee inventory, procurement, and distribution of supplies to various properties, maintaining seamless operations.
• Act as a central point of contact for addressing complaints and resolving issues, contributing to overall guest and homeowner satisfaction.
• Communicate and enforce housekeeping policies, standards, and procedures. Engage actively in team meetings, fostering collaboration across departments.

REQUIREMENTS

• Minimum one year managing large cleaning crews, with three years of hands-on cleaning experience.
• Exceptional interpersonal skills, adept at working with diverse personalities and encouraging a positive team dynamic.
• Ability to motivate, support, and coach individuals with different cleaning styles through regular training sessions.
• Professionalism, integrity, and composure in high-pressure situations.
• Proficiency in Microsoft Word, Excel, and Outlook and Work Order Scheduling Software.
• Strong multitasking abilities and effective prioritization skills.
• Impeccable attention to detail and a commitment to maintaining exceptionally high-quality standards.
• Experience developing housekeeping and laundry training material and facilitating training sessions.
• Partial fluency in Spanish is beneficial for this position.

Requirements

QUALIFICATIONS

• At least 2 years of experience in housekeeping management, preferably in the hospitality industry
• Proven track record of successfully managing a large team of in-house and contract cleaners
• Strong knowledge of housekeeping procedures and standards
• Excellent organizational and time management skills
• Ability to problem-solve and make decisions independently
• Flexibility to work weekends and holidays as needed

Benefits

BENEFITS AND COMPENSATION

• $60K to $70K Salary, based on experience
• Full time
• Paid time off for PTO, sick days, and vacation days
• Health insurance
• Opportunity for Bonuses
• On-the-job skills training provided
• Employee Discounts on Vacation Rentals
• Workplace perks including: recreation activities, food/coffee, flexible work schedules