A Housekeeping Manager is responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Housekeeping Manager, you would be responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage daily Housekeeping operations to include, but not limited to, maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms
Ensure rooms are clean and available to guests in a timely and efficient manner
Manage daily systems use and management, cost controls and overall profitability, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Oversee and conduct room inspections
Recruit, interview and train team members
Prepare payroll, update supplies and inventories and make purchases, and administer department's budget
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
To be successful in this role, the candidate must be able to prove or show the following requisites:
Associate's degree in a business related filed, preferable
5 - 10 years of experience in a housekeeping related area in a similar role, required
3 - 5 years of supervisory experience, required
Ability to read, write and communicate in English
Strong work ethic, intense drive, and initiative for quality and customer service
Skill in mathematics to prepare payroll, inventory supplies and administer budgets
Excellent problem solving and project management skills
Proficient in computer skills and knowledge of MS Office products
Available to cover extended shifts and work any days of the week (including holidays and weekends)
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!