Housekeeping Manager

Grand Pacific Resorts Lihu'e , HI 96766

Posted 2 months ago

Please email your resume to and call HR directly at for an immediate interview Responsibilities will include, but are not limited to: General:

  • Reports to General Manager and Assistant General Manager.

  • Report to work on time and be ready to work.
    Must present in professional attire, following associate handbook guidelines.

  • Remain flexible in schedule, willing to work hours & days as requested, including weekends and holidays.

  • Effectively supervise a unique and diverse group of employees using proven leadership techniques.

  • Effectively communicate both in oral and written form with management, guests, employees, vendors, co-workers, etc.

  • Must at all times demonstrate cooperative behavior with colleagues and management.

  • Coordinate diverse simultaneous projects.

  • Makes recommendations and implements policies and procedures to improve resort efficiency and service levels within the Housekeeping department as necessary.

  • Exhibits exceptional problem solving skills.

  • Exhibits moderate computer literacy, with the ability to utilize Microsoft Excel, Word and Outlook programs for efficient use of time.

  • Recognize, identify and proactively address existing or potential problems or issues affecting the positive image of the property.

  • Conducts themselves in a professional manner at all times, displaying respect for management, guests, vendors, and employees of all departments.

  • Follows all rules and regulations set forth in the latest Employee Handbook.

  • Attends weekly Staff meetings and all Employee Meetings, and communicates effectively with all department heads via e-mail and other means.

  • The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this job, the employee is frequently required to stand, use hands, talk, hear, taste and smell.
    The employee is frequently required to reach with hands and arms.
    The employee is occasionally required to walk, sit, stoop, kneel, crouch, climb, balance or crawl.
    The employee must regularly lift and/or move up to fifty (50) pounds, and occasionally lift and/or move up to one hundred (100) pounds.
    Specific vision abilities required by this job during night time conditions include: close vision, distant vision, color vision, peripheral vision, and depth perception, ability to identify the color of the water in a pool or spa, and ability to adjust focus.

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job the employee is possibly exposed to outside weather conditions such as: extreme hot weather conditions, dark night time conditions and wet weather conditions.
    Employee is occasionally exposed to moving mechanical parts and risk of electrical shock, fumes or airborne particles, toxic or caustic chemicals.
    The noise level in the work environment is usually low to moderate.

  • Establishes and maintains vendor relationships, and ensures new venders are approved and have sufficient insurance requirements per company policy.

  • Act as Manager on Duty when appropriate to resolve guest issues and handle emergency situations.

  • Maintain quality work standards throughout the resort to ensure Net Promoter Score goals are met, as well as Gold Crown RCI scores in unit housekeeping.

  • Implement and monitor budget within financial parameters and guidelines set forth in approved budget.

  • Utilizes labor forecast and labor tracking reports to schedule employees within budgetary guidelines.

  • Assist in preparing and coordinating reserve study project on a yearly basis.

  • Oversees pertinent flow of information between all departments as needed Leads by example, builds morale, motivates and sets the highest standard of excellence in the timeshare industry among employees

  • Interviews and helps facilitate hiring of new employees when needed

  • Process weekly invoices/payables.

  • Performs, oversees & sets standards for all Housekeeping functions.

  • Responsible for ordering guest supplies and cleaning supplies.

  • Maintains Resort Facilities and guest units to the highest standards of cleanliness.

  • Assures all units are inspected for cleanliness prior to releasing for occupancy.

  • Follows weekly best practices schedule and performs cleaning duties as directed by the calendar.

  • Has written checklists for all staff members to follow during their shifts to insure all areas of the resort are properly cleaned.

  • Tracks housekeeper efficiency to assure units are cleaned within time guidelines.

  • Tracks room readiness to assure all IOA units are cleaned by 4pm daily.

  • Act as liaison between rooms division as needed to block off inventory for deep cleaning, maintenance weeks and best practices.

  • Receive and respond to guest housekeeping complaints in person and in writing as needed.

  • Coordinate cleaning requirements for special projects as needed.

  • Conduct weekly unit and work area inspections with GM.

  • Monitor work order program.

  • Exhibits knowledge of building codes, laws pertaining to employee relations, safety/fire/emergency procedures, and "best" or "acceptable" housekeeping practices.

  • Develop & implement procedures to adhere to Hawaii OSHA mandates, and monitors same.

  • Conducts all required safety meetings/classes.

  • Act as the Emergency Response Team coordinator.

  • Understands and enforces all Safety & Security policies.

  • Follow all safety incentive program guidelines to reduce workers compensation claims to include tracking and implementing (as needed) safety recommendations People & Culture:

  • Recruit, interview and hire new associates as necessary.

  • Regularly check the quantity and quality of work completed by individual staff members.

  • Conducts monthly departmental meetings.

  • Coordinating and conducting all departmental training, verification of work produced.

  • Make the weekly schedules for the Housekeeping Associates.

  • Handle all departmental requests for time off and requests to change shifts.

  • Maintains and improves staff morale.

  • Enforces Uniform Guidelines.

  • Ensures training programs are in place for new associates.

  • Document, discipline and assist in the termination of employees when needed

  • Process and edit Housekeeping staff payroll.

  • Provide training and/or guidance to employees as necessary.

  • Minimum of (5) five years' experience in hotel/timeshare industry with emphasis on supervisor/management with exposure to engineering, building maintenance or a related field.

  • Two (2) years minimum in a leadership capacity.

  • High School education minimum and College education is preferable.

  • PC computer literate.
    Ability to work on computer systems to include Excel and Microsoft Word.

  • A valid HI driver's license with a clean DMV record is required.

  • Bi-lingual (English/Spanish/Filipino) a plus.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

  • Ability to write and route reports or correspondence.

  • Ability to speak effectively before groups of customers or Team Members.

  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

  • Ability to compute rate, ratio and percent.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

  • Position imposes some physical demands.
    Movement required throughout the resort.

  • Some of the time is spent sitting at a desk working on a computer in an office area, while most time is spent walking the property.

  • Position also requires standing and walking for periods of time.
    Must be able to lift or carry objects up to 50 lbs.(reference physical demands). IND123 Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Type: Full-time

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Housekeeping Manager

Grand Pacific Resorts