Housekeeping Manager

Denihan Hospitality Group New York , NY 10007

Posted 3 months ago

Essential Functions:

  • Inspects all hotel rooms, public areas, VIP rooms, and spa (property specific) daily to ensure that cleanliness meets hotel standards

  • Continually seeks to develop housekeeping policies and procedures to improve the current operation.

  • Assists the Executive Housekeeper in the daily management of labor expenses

  • Assists in the training and development of all housekeeping associates.

  • Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency.

  • Monitors appliances, furniture, room supplies and general appearance of rooms to ensure all is up to hotel standards.

  • Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments.

  • Receives and confirms deliveries of supplies and services.

  • Conducts weekly and monthly linen inventory .

  • Prepares and follows up on incidents and accident reports.

  • Monitors guest complaints and takes corrective action when necessary.

  • Prepares and reviews daily housekeeping reports.

  • Leads room heavy cleaning maintenance program..

  • Prepares and conducts 90 day and annual performance reviews.

  • Performs miscellaneous duties and assists General Manager, Assistant General Manager as directed.

Experience and Qualifications:

  • College Degree

  • Minimum of two years in a Housekeeping or Front Office role.

  • Experienced in managing an organized labor work force

  • Strong communication, decision-making, organization and leadership skills.

  • Comprehensive knowledge of personal computers and various property specific applications, such as CLS, Word, Excel, Outlook, Solomon, Internet, Synxis, Call Accounting/NEC, On Command, VingCard and Espresso System.

  • Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic.

  • Proven team leader with a high level of energy and motivation

  • Results oriented with an emphasis on both individual and team accountability.

Desirable:

  • Previous management experience

  • Highly motivated

  • Experience working in a unionized environment.

  • Front Office experience

EOE


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Housekeeping Manager

Denihan Hospitality Group