Inspects all hotel rooms, public areas, VIP rooms, and spa (property specific) daily to ensure that cleanliness meets hotel standards
Continually seeks to develop housekeeping policies and procedures to improve the current operation.
Assists the Executive Housekeeper in the daily management of labor expenses
Assists in the training and development of all housekeeping associates.
Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency.
Monitors appliances, furniture, room supplies and general appearance of rooms to ensure all is up to hotel standards.
Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments.
Receives and confirms deliveries of supplies and services.
Conducts weekly and monthly linen inventory .
Prepares and follows up on incidents and accident reports.
Monitors guest complaints and takes corrective action when necessary.
Prepares and reviews daily housekeeping reports.
Leads room heavy cleaning maintenance program..
Prepares and conducts 90 day and annual performance reviews.
Performs miscellaneous duties and assists General Manager, Assistant General Manager as directed.
Experience and Qualifications:
Minimum of two years in a Housekeeping or Front Office role.
Experienced in managing an organized labor work force
Strong communication, decision-making, organization and leadership skills.
Comprehensive knowledge of personal computers and various property specific applications, such as CLS, Word, Excel, Outlook, Solomon, Internet, Synxis, Call Accounting/NEC, On Command, VingCard and Espresso System.
Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic.
Proven team leader with a high level of energy and motivation
Results oriented with an emphasis on both individual and team accountability.
Previous management experience
Experience working in a unionized environment.
Front Office experience
Denihan Hospitality Group