MGM Resorts Las Vegas , NV 89134
Posted 1 week ago
Ready to advance in your Housekeeping career? Become a Housekeeping Floor Supervisor at New York New York and one of the stars behind The SHOW. At MGM Resorts International we have one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
It is the primary responsibility of the Housekeeping Floor Supervisor to oversee the day-to-day operations of assigned floors to ensure the overall cleanliness of property rooms. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
THE JOB:
Creates a good work environment that promotes teamwork, mutual respect, and employee satisfaction and properly utilizes performance feedback, recognition, training, and adherence to company policies, legal requirements, and collective bargaining agreements
Supervises GRA's, Housepersons, assigned floors and ensures all rooms and hallways are cleaned to Company standards
Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to Company and Housekeeping policies and procedures
Inspects the required number of guest rooms on a daily basis to ensure Guest Room Attendants (GRA's) are conforming to the sanitation requirements of health laws and standards set by the Company
Maintains records including repairs needed, lost and found items, and quality of work completed by employees
Instructs employees on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
Submits required number of hallway evaluations to the Assistant Housekeeping Manager
Reports all work orders to status and any follow required
Utilizes proper procedures for entering/cleaning a guest room
Resolves guest complaints in a timely manner
Completes daily worksheets, reports accurately and in a timely manner
Issues and retrieves all master keys, cellphones, and two-way radios at the beginning and end of each shift
Assist in projects assigned by the Asst Housekeeping Manager
Meet productivity standards for your position ensuring each GRA completes the amount of credits required
MINIMUM REQUIREMENTS:
2+ Years of Prior Relevant Experience in the Housekeeping department
High School Diploma, GED or equivalent
PREFERRED:
Experience with Microsoft Office
Bilingual, English as the primary or secondary language
1+ Years of Prior Relevant Experience in excellent guest service
Previous experience working in a similar resort setting
MGM Resorts