Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.
Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.
Assist in the day-to-day operations to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Oversees the operations of the Hotel Housekeeping staff to include, Status Board, Clerks, Suite Attendants, Housepersons, and Suite Supervisors. Ensure guest satisfaction in providing top quality customer service and hospitality.
Essential Duties and Responsibilities
Oversees all Housekeeping staff.
Handles guest complaints, referring matter to appropriate management personnel when the situation requires resulting in 100% guest satisfaction.
Ensure all keys are properly signed in and out.
Counsels, guides and instructs assigned personnel in the proper performance of their duties.
Assist in the preparation of periodical performance reviews of assigned personnel.
Demonstrates a pleasant and enthusiastic demeanor at all times.
Oversees operations of Housekeeping, ensuring all requests or instructions are executed in a timely manner.
Provides and ensures proper handling of lost and found items following established procedure.
Perform special projects or responsibilities as assigned.
Listen and respond to guest inquiries in a professional manner. Answer questions and offer assistance by providing accurate information on services relating to hotel, casino and the city in a friendly and welcoming manner.
Completes interviews, evaluation and progressive positive/corrective discipline action when required in a timely manner.
Implement and monitor departmental/hotel policies and procedures to ensure quality service.
Must enforce all OSHA and Safety policies and procedures. Maintain work area in a clean and safe manner.
Supervise and monitor daily work performance of all hourly Housekeeping staff ensuring the completion of their duties and any other assigned work.
Compile departmental work schedules and monitor workload to ensure a proper balance of work. Prepares schedules to ensure all areas are properly staffed. Makes necessary adjustments as needed.
Communicate effectively both verbally and in writing to provide clear direction to staff.
Generate, review and analyze a variety of reports on a daily basis in order to monitor efficiency and costs.
Provide input into both short and long term goals and assist in implementing specific strategies to achieve the goals.
Report problems found in operation and any unsafe equipment or unusual situations requiring action.
Report all maintenance discrepancies and situations in a timely manner and effectively follows through.
Ensures all tower public areas are cleaned and well maintained upholding hotel standards.
Monitors all supplies and amenity levels in assigned areas.
Ability to make good sound judgment decisions regarding employee and guest safety as well as professional customer service skills.
Must be familiar with guestroom cleaning techniques to include industrial carpet and floor care, as well as basic guestroom cleaning.
Attend all training classes as directed by the company. Assist in training of new employees.
Attend and participate in pre-shift department meetings.
One to two full years of employment in a front service/guest service field preferred.
Must have excellent written and oral communication skills in English. Work prefers Bilingual abilities.
Must be proficient in Microsoft Office, AS400 preferred.
Must be neat, professional with good personal hygiene
Work requires flexibility to work various shifts.
Ability to bend, stoop or kneel, climb, ascend and descent stairs. Ability to stand and walk for the duration of a shift.
Fast paced environment, multiple tasks to be handled under time constraints. Must be able to lift up to 50lb and handle sensitive situations relating to staff and guest problems, in a timely manner.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Caesars Entertainment Corporation